Victor Vanorio Email & Phone Number

Calgary, Alberta, Canada

Symend’s digital engagement platform uses behavioral science and data-driven insights to empower customers to resolve past due bills. Leveraging advanced analytics, Symend help enterprises better engage millions of customers by providing deep insight into consumer behavior. Symend continuously optimizes these insights and empathetically nudges customers towards a desired action with personalized communications, self-serve tools and flexible repayment options.Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.

Calgary, Alberta, Canada

• Managed and Deployed over 30 Implementations.• Define project scope and agreements.• Coordinate resources with upper management.• Build, monitor and update project plan.• Schedule project status meetings and generate project status reports.• Manage scope changes via change control documents• Discuss and guide the customer on desired processes suggesting improvements and alternative methods of performing IdM logical business tasks.• Facilitate communication between customer, Account Manager and technical staff on project team.• Work with Technical Architect and PM Lead to create the statement of work and project plan.• Manage various project-related artifacts (i.e. project calendar, meeting schedules, delivery of documents).• Ensure project team adheres to internal solution delivery methodology and follows strict change control procedures.• Organize and maintain project schedule, timelines and ensure that milestones are met.• Provide timely responses to customer requests.• Help mitigate risk and manage customer expectations.• Supervise technical teams, manage distribution of work and approve time-off requests.

Calgary, Alberta, Canada

Projects: Mackimmie Complex - University of Calgary 240 M SAIT Senator Burns Mechanical & Electrical Upgrade 28 M Yates Theater Renewal (Lethbridge) 13 M• Coordinate architectural, structural, electrical, mechanical, communications, theater specialties, security and audio/video drawings or any other overlapping scope.• Assist in change management, conduct trade quote reviews. Verify material quantities, hours and rates.• Create monthly project schedule with direction of PM.• Create monthly billing and progress claims.• Procure sub-trade scopes from takeoff to tender award and construction.• Clarify quotes to ensure all scopes are included• Participate and minute project meetings.• Assist in producing as-built drawings both hardcopy and electronically using Bluebeam software.• Review sub-trade shop drawings. Flag out concerns or items of importance to the team.• Management of RFI’s, shop drawings and change orders.• Assist in coordination, tracking, reporting and document control.• Coordinate sub-trade work and verify site conditions and coordinate with drawings/specifications.• Assist in flagging, compiling and tracking deficiencies. Follow through to completion of work.

Calgary, Canada

• Provide desk-side support for instructors in the Schulich School of Engineering to improve the learning experience in their courses.• Learning technologies include D2L Brightspace, Adobe Connect Meeting, Top Hat, Articulate Storyline, Camtasia, Adobe Presenter and other technologies that are used to enable student learning. • Assist faculty members in integrating technologies to further support and enable student learning. • Provide technical support to up to 1300 students and engage instructors in pedagogical conversations to enhance the online learning environment. • Work in a collaborative team to provide both in-person support as well as online or remote support when needed.

• Collaborated with professors from the faculties of engineering, business, and social work to innovate the way subjects are taught using and creating tools that move education away from traditional methods. • Designed and Developed more than 20 modules in Articulate Storyline, TechSmith’s Camtasia and Adobe Presenter. • Created basic animations using Autodesk’s Maya 2015. • Provided training and technical support to 1000+ people for the organization’s learning management system (D2L).

Developed online modules for Undergraduate and Graduate level courses.

Calgary, Alberta, Canada

• Developed and redesigned curriculums at the Schulich School of Engineering by implementing e- learning modules. • Developed and animated online modules with the use of Articulate Storyline. • Managed 2 courses in the Learning Management System (D2L) with 600 students each.

Master Of Business Administration - Mba

Bachelor’S Degree, Electrical Engineering

Activities and Societies: Enova CalgaryCo-Founder and VP-Finance of Enova Calgary