Victor Valerio Email and Phone Number

• Performs prompt on-site service calls during classes to address technical difficulties, resulting in 75+ tickets being resolved within one quarter of a fiscal year• Maintains the operational readiness of technology enhanced spaces by maintaining equipment, which contributes to a disruption-free academic environment• Collaborates effectively with colleagues to learn and adapt to new presentation equipment in a short amount of time, decreasing the overall workload for individual team members

• Guided children between the ages of 5 and 14 in acquiring coding skills and understanding programming languages, fostering a passion for technology and cultivating critical thinking skills• Executed a well-structured curriculum that caters to diverse age groups and skill levels, resulting in heightened engagement and successful learning outcomes• Improved the camp curriculum, incorporating innovative teaching methods to enhance the understanding and retention of coding concepts• Oversaw regular assessments and delivered personalized feedback to students and parents, ensuring continuous improvement, and optimizing customer satisfaction

• Demonstrated exceptional customer service skills by greeting, advising, and assisting an average of 50 customers per day• Carefully selected the optimal locations for merchandise that improved profit margins by 10%• Trained and supervised new retail sales associates, resulting in an increase in overall team performance

• Managed a team of technicians and improved efficiency by implementing a new scheduling system, resulting in a reduction in wait times for customers• Conducted regular training sessions for technicians to improve their technical skills, resulting in a 20% increase in successful repairs and customer satisfaction