Victor Manuel Benet Anchel Email & Phone Number

Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España

Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España

Senior project administrator focused on agile software delivery. Some of my projects have been focusing in the web area, with CMS, LMS and content migration (Documentation Management Systems)

Valencia, España

Coordinator of UNICC's Service Desk, guaranteeing Service Levels on a 24x7 activity and performing the role of Major Incident Manager. Coordinating a team of +13 PEOPLE; as well as the reporting on financial ResourcesKEY functions: Supervision of service metrics and developing service dashboards. Incident resolution: escalation of issues from my team to T2 teams and managing escalations regarding the Service Desk Team. Support in horizontal projects to other areasSupport to internal teams in the release of heavy tasks that would slow down the output. Development of monthly reports of results and performance. 🎯 Milestones highlighted: √ Decreased service level breaches by implementing continuous improvement plans. √ Selected 2 consecutive times as internal auditor for ISO 20000. √ Introducing Toyota Kata as mean of continuous improvement.√ Development of self-service catalogue and dashboards for activity measurement.

Alicante

▹ Service Delivery Manager of the IT Operations contract in a managed services contract in EUIPO, the European Intellectual Property Organization.. ▹Managing a team of more than 100 specialized technicians, including the following areas: IT Operations, Devops, Call Center, User Request Management, Reporting Management and Performance and Quality. ▹Managing a yearly budget of over 8MM €. ❏ Key responsibilities: › Managing the services and the teams. › Quality assurance in the projects and services, reviewing project deliverables and milestones. › Delivering monthly highlights to stakeholders. › Financial control of the project. › Accountable for the issue resolution between service teams. 🎯 Highlights: √ Migration of Remedy 7 a Remedy 9 / Migration of Bussines Objects to Kibana √ Introduction of the agile culture in the operations contracts, using Kanban and Scrum. √ Improvement of the project profitability (2x). √ Automation of application release deployment using Ansible.√ Performance of yearly disaster recovery exercises without service disruption. √ Development of a custom WAF based on F5, with a dashboard to detect and control attacks.

Brindisi

▹I Coordinated the network support service and incident response 12x7, ensuring the effectiveness of processes and timely resolution of incidents at the United Nations Department of Operational Support's Network Control Center.▹ Responsible for ensuring the smooth transition of the service between the outgoing provider and the incoming provider (S2 Group).🎯 Key Achievement:√ Developed the automation of service reports, subsequently requested to standardize this process at the Valencia, ES center.

Madrid, Spain

▹ Team lead of a software development team of 8 people managing continuous releases of compliance reporting software for US Based customers. ▹ Management of new recruitments for new developers. ▹ Ensuring the quality levels of quarterly releases. ▹ Delivering release notes for every release. ▹ Moved to portfolio reporting for the americas projects. 🎯 Main Achievements: √ BBVA Compass FRY-14 project; development in time and quality of a new set of regulatory reports. We were the only vendor getting compliments from the federal reserve.√ Adopting an agile culture delivering short increments in a timely fashion. √ Automation of test cases using Jenkins. √ Coaching the team of testers.

Valencia, Comunidad Valenciana, Spain

As a Consultant for Lot VII at CETESI, I played a key role in drafting the TIC Plan and preparing a report on the adoption of SaaS solutions for the Generalitat Valenciana. My responsibilities included the successful implementation of a corporate search engine based on Google GSA and a Corporate Web Analytics system (Urchin), as well as the drafting of social media usage manuals. Additionally, I led the company's private initiative, overseeing the development of an online learning portal for magic.

Valencia, Comunidad Valenciana, Spain

Actively contributed to technical specifications drafting, facilitating the efficient procurement of projects.Evaluated solutions for Web Portals and Video Conferencing, with a focus on open-source options (Opensource).Provided key assistance to Project Management, leading projects such as "Portal Phase II," "Infrastructure," "Campus," and "Repository" in the absence of the Project Director.Effectively coordinated dependencies between projects and external vendors, generating detailed reports through online project management tools.Key Functions:- Administered the organization testing server.- Supported the ongoing maintenance and updates of the Foundation's website, enhancing platform performance and relevance.

Valencia, Comunidad Valenciana, Spain

I led the implementation of a document management project for the industrial parks department, from analysis to execution, improving operational efficiency.In charge of installing and configuring a new branch with 25 workstations based on Windows 2003 Server, strengthening the company's technological infrastructure.Successfully managed grants for R&D, overseeing 3 programs and 7 editions, securing over €6,000,000 in funding and maximizing resources for research projects.

▹ GESTIÓN del Mantenimiento y Actualización de la Web departamental. SOPORTE a empresas y estudiantes que deseasen unirse al programa de prácticas en empresa.

Executive Mba, Business Management

Master In Artificial Intelligence, Artificial Intelligence, 9.0

University Expert In Lean Management, Project Management, Lean, 9

https://www.unir.net/ingenieria/curso-lean-management/549203627894/

Master In Project Management, Project Management

✔Final thesis on the innovation ecosystem in the Valencia region

Ingeniero Técnico En Informática De Gestión, Informática

Activities and Societies: ✔ Delegación de Alumnos. ✔ Becario de la unidad de prácticas en empresa e intercambio académico.✔ Un año como.

It Engineering, Information Technology

✔ Desarrollo de Curso académico 2002 - 2003