Victor Bailey Email & Phone Number

Dublin, County Dublin, Ireland

• Collaborated closely with Sales, Support and R&D teams, conducted RPA assessments encompassing process selection, business analysis, feature design, and development. Led workshops, provided expert application and.
• Government (UK) – developed and supported an AI-driven robotic solution automating handwritten form processing, resulting in a 90% workload reduction and 99.4% handwriting recognition accuracy
• Hospitality (US) – created an attended robotic solution for customer service, cutting call times by up to 20%, reducing errors, and enhancing both customer and agent experiences
• Telco (US) – implemented an AI solution to identify processes for partial/full automation. Led to improved efficiency and reduction in time taken to qualify processes for automation
• Tech (IL) - created Cognos reports to quantify and analyse the efficiency and productivity of robots
• Received two awards for designing and developing innovative product features, enhancing capabilities and usability

County Dublin, Ireland

• Created design documentation, provided expert application and infrastructure support, and training to partners and customers. Led development, configuration and deployment of RPA software and infrastructure. Key.
• Energy Provider (UK) – designed and implemented multiple unattended robotic automation solutions, resulting in a remarkable 95% reduction in human effort
• Government (UK) – deployed unattended / attended robotic… Show more Created design documentation, provided expert application and infrastructure support, and training to partners and customers. Led development.
• Government (UK) – deployed unattended / attended robotic solutions, automating tasks (previously completed by people), reducing costs and errors up to 80% and agent call times by 40% Show less

County Dublin, Ireland

• Led application and infrastructure installations, upgrades, and support. Provided training, troubleshooted issues, and performed quality testing on new products.
• Government (UK) – implemented a solution on agent desktops to halt credit card recording, ensuring PCI compliance and improved reporting metrics
• Finance (UK) – set up a robust voice and screen recording system with quality monitoring, ensuring regulatory compliance and enhancing customer service through rigorous quality… Show more Led application and.
• Finance (UK) – set up a robust voice and screen recording system with quality monitoring, ensuring regulatory compliance and enhancing customer service through rigorous quality control Show less

County Dublin, Ireland

• Performed installations and upgrades, led issue resolution, provided expert technical support, managed lab facilities, conducted system health checks and delivered customer training sessions.
• Police (EU) – implemented and configured a nationwide Tetra mobile radio recording and incident management system. Significantly enhanced communication, response capabilities, compliance, and overall efficiency
• Finance (IE) – implemented and set up a global interaction recording and analytics… Show more Performed installations and upgrades, led issue resolution, provided expert technical support, managed lab facilities.
• Finance (IE) – implemented and set up a global interaction recording and analytics system, resulting in enriched customer insights, elevated customer service, heightened efficiency and productivity, and realised cost.

Dublin, County Dublin, Ireland

• Configured and maintained Avaya, Nortel, NICE and Verint systems. Investigated and escalated technical issues.
• Finance (IE) – managed MAC operations for telephony systems in Ireland and the UK, swiftly resolving technical issues by collaborating with vendors for faster support issue resolution and achieving first-ticket.
• Acquired proficiency in programming Nortel, Avaya, NICE and Verint systems
• Successfully trained and mentored new starters in the team

Dublin, County Dublin, Ireland

• Performed installations and commissioning of telephony systems and data networking products. Led investigation and resolution of customer issues. Provided expert technical support, training and documentation for.
• Finance (IE) – implemented a cost-effective call routing plan, reducing expenses by 60%. Upgraded the core telephony platform for improved capacity, features, and reliability for all branches
• Legal (IE) – crafted an innovative call routing strategy that resulted… Show more Performed installations and commissioning of telephony systems and data networking products. Led investigation and resolution of.
• Legal (IE) – crafted an innovative call routing strategy that resulted in a decrease of unanswered calls by as much as 30% Show less

City And Guilds Diploma, Telecommunications And Electronics Engineering

National Leaving Certificate