Victor Chen Email & Phone Number

Madison, Wisconsin, United States

• Constructed a sales item dashboard using PowerBI for Account Manager’s to relate to Retail Partners’ and explore market opportunities to increase profit margins and sales transactions• Built a data pipeline applying Python to clean excel files given from the sponsor and transformed the files to a Pandas Data Frame where it can be administered to SQL• Utilized MySQL workbench to create tables, load the data, and query new sales metrics to upload into PowerBI dashboard• Engaged with a team of six student teammates and project sponsor in weekly meetings to revise dashboard prototypes, celebrate accomplishments and plan for upcoming tasks

Mission Viejo, California, United States

• Empowered ~25 students per semester to complete transfer prerequisites and improve their basic math fundamental skills including algebra, calculus, and trigonometry using Socratic Tutoring Method • Created and presented workshop on Math anxiety and how to overcome it by changing attitude towards math and using Pomodoro Technique so that students can continue growth mindset• Assisted students with math and statistics course homework and provided suggestions for future success improve moral, decrease frustration, increase satisfaction with class• Developed practical skills with re-entry students practicing on tools such as Excel and Microsoft Office increase efficiency in class work and get them ready for the job market

Ladera Ranch

• Constructed Linear Regression model using python to calculate number of times product was used per month to predict high usage to understand client habits• Created purchase orders with vendors on ~50 in-building projects to track budget costs management and lower expenses• Built and maintained invoice system with 100 reoccurring customers in QuickBooks that automated monthly billing and generated subscription-based revenue to reduce labor and increase time management productivity • Supported in-field technician with inbuilding-network project and system support to increase customer satisfaction and prevent delays

Aliso Viejo

• Created new applicant files for company internal network by reviewing life insurance submissions allowing underwriters to make informed decisions • Maintained ongoing communication with nationwide in-field financial advisors to ensure that applications were submitted correctly, and quotas were reached to prevent workflow bottlenecks in the internal system• Collaborated with ~ 20 team members to update workflows and quality review job procedures to increase productivity and file accuracy• Stayed up to date with current life insurance rules and regulations by attending weekly meetings so products were compliant

Santa Monica, Ca

- Script Coverage- Runner- Prepared Spreadsheets

- Managed phone calls and delivered mail throughout office- Created and posted fliers to promote blood drives - Prepared and mailed newsletters for annual Gala fundraiser

Mission Viejo

- Effectively work with team to quickly organize and clean tables for customers- Resolved customer service problems to ensure positive dining experience - Enthusiastically served and performed for customers in fast-paced setting- Provided outstanding customer service while maintaining high energy level

- Set-up and maintained multiple rental boats and kayaks for customers- Provided safety gear to children and customers in need of assistance- Ensured customers were comfortable and prepared for outing

Master Of Science - Ms, Business Analytics

Bachelor Of Applied Science (B.A.Sc.), Business Administration With Emphasis In Finance

Activities and Societies: Chapman Sports and Entertainment

Associate Of Arts (Aa), General Studies