People And Management Analyst
Shn, Qd 01, Q. 1 - Asa Norte
November 2017 - April 2018: Culture and Data Intelligence I joined the Culture and Data Intelligence team (former Management) with an area of Quality and Continuous Improvement. I learned to work with the Power BI tool that gave me a lot of knowledge in People Analytics and showed me an agile world of technology and information behind the People and Management area. I also worked with process mapping, giving support to the Personnel Department and Recruitment and Selection area, in the creation, management and organization of indicators for the areas. April 2018 - October 2020: Business Partner As a person more focused on the relational scope, I received an invitation to work in the BP (Business Partner) area for the Operations area and accepted the challenge. Right away I came across another reality and saw that the scenario was quite challenging, which motivated me even more. I was responsible for supporting all HR subprocesses, along with the People & Management area, as a business partner, understanding the best need for my Operations client for joint decision making with the manager. I was responsible for implementing this period: the organizational climate survey (both GPTW and an internal one that we ran quarterly), performance evaluation (focused on competencies, with 9Box matrix), management model (tips / tools to train our managers to better leaders), application of a feedback tool, expansion of the corporate university (Wizity), among others. After the expansion of the Operations area, Wiz BPO was created, as an after-sales arm of Wiz. I had to specialize in the products I served (Insurance and Consortia) for a more strategic performance, since I started to take care of 120 employees for more than 300. Therefore, I learned a lot in this second period to prioritize my demands, facilitate and work on the strategy and be the right arm of managers in decision making.