Victor Gonzalez Email & Phone Number

Greater New York City Area

Responsible for Trading Floor and Corporate local desktop support. Successfully provided day to day support to local users as well as some remote. Involved with recording, triaging and investigating issues. I worked closely with the development, Software and network teams to understand the impact and root cause of issues. I am able to communicate clearly and concisely, particularly when under pressure.Served as first line technical support from a technology perspective; Proven technical proficiency, eager attitude, professionalism, and solid communication skills. I enjoy working in a fast -paced environment with a demanding user base, Proven technical ability while being passionate about delivering continuous improvement across technology. Successfully and continuously demonstrated problem-solving & decision-making skills. I always have a 'can-do' attitude while taking the initiative and am a self-starter.I am Succesfully able to: • Serve as the first point of contact for customers needing technical assistance• Manage trouble calls via ticket system, telephone, and desk side visits to ensure courteous, timely, and effective resolution of end user issues• Perform hands-on fixes at the desktop level workstation, & laptop hardware and software troubleshooting• Install and upgrade software, install hardware and configuring systems and applications such as MS Office, Outlook, Skype for Business, One Drive, softphones, HDD to HDD Imaging / Ghosting, printer, scanner, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco & Avaya phones• Install and manage Spyware/Malware tools• Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay• Provide network support and troubleshooting for both wireless and wired configurations• Manage Active Directory at the Organization Unit level• Troubleshoot Cisco/Avaya/Polycom VoIP telephony

Greater New York City Area

As Level 2 Systems Engineer, I am responsible for supporting Windows Active Directory networks of various sizes, Office 365 Email, cloud solutions, infrastructure, and backup and disaster recovery processes. Additionally, this responsible for ensuring our monitoring tools are reporting accurately and all internal procedures are followed at each site.Responsibilities include management of VMware, Backups, Storage, Active Directory, Databases, RMM infrastructure, Alerts, Monitoring, and IT tickets. This role is a key position, I am called upon to resolve the highest-level technical issues.As a Systems Engineer I understand and adhere to the company’s security policies and procedures. I am part of the a team and we are responsible to architect and identify any issues found at a clients site, propose a solution, implement said solution and train other team members on its usage when completed. As Systems Engineer I am required to demonstrate a strong commitment to customer service and superior communication and organization skills essential in fostering excellent relationships with our team members and employees. Proper and accurate documentation is a must. various sizes, Office 365 Email, cloud solutions, infrastructure, and backup and disaster recovery processes. Additionally, this responsible for ensuring our monitoring tools are reporting accurately and all internal procedures are followed at each site.Responsibilities include management of VMware, Backups, Storage, Active Directory, Databases, RMM infrastructure, Alerts, Monitoring, and IT tickets. This role is a key position, I am called upon to resolve the highest-level technical issues.I am part of the a team and we are responsible to architect and identify any issues found at a clients site, propose a solution, implement said solution and train other team members on its usage when completed.

North Bergen Nj

• Provided support to various small, medium, large and Enterprise level customers with as many as 3000 onsite and remote users using LANdesk, Bomgar, LogMeIn, Kaseya, ManagedEngine and other support tools.• Provided support to personnel running several different operating systems such as DOS. Windows, Linux, MAC and several Server O/S Platforms with on demand in-office and remote troubleshooting and Break fix Support.• Successfully provided support to users with Microsoft Operating Systems such as Windows95, Windows 98, Windows 2000, Windows ME, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, • Successfully provided support to users running Microsoft Office products, apps and related Plug-ins including Microsoft Outlook, Excel, Word, PowerPoint, SharePoint, OneNote, OneDrive, Teams, Yammer, Project, Skype for business and other tools.• Managed several Business-critical systems such as Generic email servers, Microsoft Office365, Google Apps, Microsoft Azure and Active Directory, DNS, DHCP, VPN, POS and other business critical systems.• Highly experienced working in Datacenters, I am able to Rack and Stack, Install, Deinstall, Upgrade, Relocate, Troubleshoot, diagnose and repair equipment such as Servers (HP, IBM, Dell), Configure Switches (Cisco and Forti), Configure Routers, UPS’s, POP’s, Wifi and other equipment. Able to repair, replace or run new wiring, patch cords in coper of Fiber.• Successfully able to locally and remotely configure / reconfigure Printers, WAPs, Routers. Switches and other home and office automation equipment.• Highly Knowledgeable with several business Broadband delivery technologies including, Lan, Wan. Copper, Fiber, T1, DSL, IAD, Cable Modems, GSM, LTE, Cradlepoints. VOIP, SIP, IAX and Cisco.

Greater New York City Area

• Successfully provided support to users experiencing issues with Windows 10, Microsoft Office 365, Office 2017, Microsoft Outlook, Excel, Word, PowerPoint, SharePoint, OneNote, OneDrive, Teams, Yammer, Project, Cisco Spark Video Conferencing systems, Jabber, Skype for Business, VOIP Telephony, Follow Me printing, D365, EPIC, POS Dynamics, Salesforce, SugarCRM. EPIC and other software.• Provisioned building and floor access cards to new and existing employees, Provisioned Access cards to enter main building, Floor access, specific door access. Printer secure queue and mission critical system access as per corporate guidelines. • Successfully managed/imaged/reimaged new and recycled desktop / laptop and mobile equipment with the company’s approved OS and other necessary programs to ensure equipment was always ready in case it was needed in daily use or for critical system failures.• Managed and had full accountability of site spare equipment inventory of Laptops, Cell phones, Switches, Servers, Firewalls, WAPs and other mission critical equipment• Provisioned new hires with new assigned equipment, assigned inhouse phone numbers, provisioned cell phone numbers with the respective carrier, setup new hire email accounts, VPN access and general Login credentials, ensured systems such as AD were properly setup and updated with the latest info on users. • Provided direct and personal support to High Level executives such as the CEO, COO, CFO, CIO, Directors, Division Presidents, Vice Presidents, Regional and district managers.