Managed a diverse portfolio of solutions including Skyhigh, Ridge Security, Xcitium, Forcepoint, Watchguard, WithSecure, Boldon James, Titus, Delinea, Digital Guardian, Vera, Hornet Security, BeyondTrust, TrapX, and Darktrace, ensuring comprehensive technical and commercial support.Delivered technical and commercial training to partners, enhancing their understanding of solutions and boosting their ability to effectively engage with customers.Conducted workshops and health checks, providing in-depth technical support and ensuring optimal performance of security solutions.Prepared and led technical presentations, demonstrations, and Proofs of Concept (POCs) and Proofs of Value (POVs) to engage customers and showcase solution capabilities.Supported lead generation and customer implementations, overseeing troubleshooting and problem resolution to ensure successful deployment and customer satisfaction.Responded to RFI (Request for Information) and developed tailored solutions, addressing customer needs and contributing to successful proposal submissions.• Award: First Place Forcepoint Distributor Sales Engineer

Oversaw a diverse portfolio including Barracuda, Forcepoint | Stonesoft, VMware, HP Networks, Cisco Networks, Kaspersky, and McAfee, providing comprehensive technical and commercial support.Sales Enablement: Collaborated with the sales team to deliver targeted training and workshops, enhancing product knowledge and sales effectiveness.Customer Implementation: Facilitated successful customer implementations through expert technical support, ensuring smooth deployment and optimal use of solutions.Technical Presentations & Demonstrations: Prepared and led engaging presentations, demonstrations, Proofs of Concept (POCs), and Proofs of Value (POVs) to showcase solution capabilities and drive customer interest.Workshops & Health Checks: Conducted in-depth workshops and health checks, providing valuable insights and ensuring peak performance of security and networking solutions.Solution Customization: Developed tailored solutions to address specific customer needs and support complex technical requirements.

Managed and supported a comprehensive portfolio of security and networking solutions, including Forcepoint | Stonesoft, McAfee, VMware, Hyper-V, HP Networks, Sophos, and Kaspersky.Sales Team Support: Provided in-depth training and conducted workshops to equip the sales team with the knowledge and skills necessary to effectively position and sell the solutions.Customer Implementation: Directed successful implementations by offering expert technical support, ensuring seamless deployment, and optimizing the use of the solutions.Presentations & Demonstrations: Developed and delivered engaging technical presentations, demonstrations, Proofs of Concept (POCs), and Proofs of Value (POVs) to showcase the capabilities and benefits of the solutions to customers.Solution Customization: Tailored solutions to address specific customer requirements and technical challenges, enhancing overall customer satisfaction.Technical Expertise: Delivered expert technical support and troubleshooting to resolve complex issues and maintain high performance of security and networking solutions.

Managed a comprehensive suite of security solutions, including Proofpoint, GateProtect, F-Secure, ESET, and Cryptzone, to drive technical excellence and sales effectiveness.Sales Support: Delivered targeted training sessions and workshops to elevate the sales team's understanding and proficiency with the security solutions, boosting their ability to engage clients.Customer Solutions: Facilitated successful customer implementations by providing expert technical support and ensuring seamless integration of solutions into their environments.Engaging Presentations: Created and presented dynamic technical demonstrations, Proofs of Concept (POCs), and Proofs of Value (POVs) to effectively communicate solution capabilities and drive customer decision-making.Tailored Support: Adapted and tailored security solutions to meet specific customer needs, enhancing solution fit and overall customer satisfaction.Expert Troubleshooting: Applied advanced problem-solving skills to address and resolve complex technical issues, ensuring optimal performance and reliability of security solutions.

Led technical support operations for SOC and NOC environments, focusing on enhancing customer satisfaction and supporting sales efforts through strategic training and documentation.Technical Support Leadership: Delivered high-level support for SOC and NOC functions, troubleshooting and resolving complex technical issues to ensure seamless operations.Sales Team Assistance: Collaborated with the sales team by providing in-depth training and technical support, improving their ability to articulate the value of our solutions.Customer Implementation Oversight: Directed the implementation process for SOC and NOC solutions, ensuring smooth deployment and integration tailored to customer needs.Multilingual Documentation: Produced and translated technical and sales materials in Portuguese, Spanish, and English, broadening the reach and effectiveness of our communications across multiple regions.Infrastructure Product Management: Managed a diverse range of SOC infrastructure technologies, including Stonesoft (NGFW, IPS/IDS), Microsoft, Linux, HP, Dell, and McAfee, ensuring they met performance and security standards.