Represented a private Pulmonary doctor's office with empathy and professionalism to ensure current patient satisfaction and garner new patients, promoting office revenue and streamlining daily office operations to create a seamless environment for the providers.• Patient Relationship Management - Strategically managed patient experience through welcome communication and proactive problem solving, thus driving practice growth and ensuring patient retention through proactive care.• Ordering/Vendor Relations - Responsible for all durable medical equipment orders, follow up and patient satisfaction.• Schedule Coordination - Led coordination of the internal schedule for six doctors and four employees, ensuring adherence to productivity and quality standards. Conducted regular schedule reviews and delegated the correction of errors, fostering transparency and accountability across admin staff. Brainstormed strategic plans to decrease no-shows and fully utilize schedule availability to drive revenue growth. Also managed the scheduling of patient CAT scans, PFT's, PET/CT's etc. with external facilities to the convenience of patients, while adhering to the timeline prescribed by providers• Data Management - Maintained HIPPA compliant patient database in Epic electronic medical records management software, ensuring accurate and up to date documentation of patient medical history to facilitate smooth day-to-day operations. Collaborated with internal teams to streamline administrative processes and enhance practice efficiency.• Ordering - Responsible for all durable medical equipment orders, follow up and patient satisfaction.• Schedule Coordination - Led coordination of the schedule for six doctors and four employees, conducted regular schedule reviews and delegated the correction of errors. Brainstormed strategic plans to decrease no-shows and fully utilize schedule availability to drive revenue growth. Managed the scheduling of patient testing at external facilities.

Worked collaboratively to create an enriching and active family schedule for two children from ages four months to four years.• Responsible for planning and executing activities to promote early childhood development. • Organization of daily schedules and lead activities swim, dance and music classes. Responsible for planning and executing activities to promote early childhood development.• Managed household organization including laundry, meal preparation and overall child safety and growth.

Researched information on candidates for high level Private Equity and Venture Capital funded positions for Executive Search firm.• Candidate Research - Researched relevant information on candidates for executive searches and organized within Deskflow organizational software. Promptly completed background checks to prepare candidate profiles for review from company founder and upper management.• Sales and Marketing - Participated in development and marketing of company culture fit survey to assess new employee fit, and maintain healthy company culture. Performed sales outreach to implement survey with outside companies, resulting in meetings with professionals ranging from HR to CEO roles. Discussed the function of the product, answered questions and provided/designed a specific version for trial period. Created Excel spreadsheets to track and follow up with sales targets.• Search Engine Optimization - Conducted search engine optimization research, optimizing and supporting the content posted on the company website. updated and improved company LinkedIn profile. Researched and presented client diversity statistics.• Completed Background Checks

Managed office, schedule, as well as Facebook page and local outreach for busy orthodontic office.• Interacted with both staff and clients to create a pleasant and professional experience for patients.• Created and updated physical and digital files, maintaining current, accurate and HIPPA compliant documentation. • Organized and executed annual Charity candy drive.

Main client liaison for local fitness club.• Managed office paperwork including memberships, contracts and payments• Answered customer inquiries related to membership and facility• Conducted tours• Instructed patrons on use of equipment.