Victoria Luu Email and Phone Number

• Create and implement streamlined procedures to increase efficacy of team, while maintaining quality client experiences. • Provided management support for employees through effective communication and follow through. Also provided touch points, and coaching strategies for employee's. • Assisted with implementation of new software, policies, and training programs. • Planned and oversaw all administrative support and office services for the company. Including and not limited to:… Show more • Create and implement streamlined procedures to increase efficacy of team, while maintaining quality client experiences. • Provided management support for employees through effective communication and follow through. Also provided touch points, and coaching strategies for employee's. • Assisted with implementation of new software, policies, and training programs. • Planned and oversaw all administrative support and office services for the company. Including and not limited to: coordinating and communicating office activities, shipping and receiving orders, creation of PO's and general troubleshooting. • Responsible for recruitment, selection, and retention of strategies for the company. • Reviewed and revised company policies and procedures. Show less

• Ensure consistent delivery of legendary experiences through every social interaction. • Model legendary attributes and behaviours to maintain, and strengthen customer relationships. • Identify opportunities for customer's, and providing quality advice.

As the Customer Experience Coordinator (CEC), I am our customer's first point of contact. The objective of my role is to ensure that every customer that enters our retail location has a legendary experience. I also play a pivotal role in maintaining cohesion within the branch between all employees. My focus is to act like an owner, innovate with purpose and execute with an impact consistently. • Identify customers' needs and recommend baking solutions from established options to ensure… Show more As the Customer Experience Coordinator (CEC), I am our customer's first point of contact. The objective of my role is to ensure that every customer that enters our retail location has a legendary experience. I also play a pivotal role in maintaining cohesion within the branch between all employees. My focus is to act like an owner, innovate with purpose and execute with an impact consistently. • Identify customers' needs and recommend baking solutions from established options to ensure a positive customer experience.• Help build a positive and equitable work environment by promoting team efficiency as well as participating in personal performance development and operational improvement opportunities.• Meet assigned goals and complete business processes and procedures in a timely and accurate manner to achieve business objectives.• Process transactions in compliance with standardized customer service operating procedures, industry regulations and TD's Code of Conduct and Ethics to contribute in the achievement of operational excellence.• Health & Safety Representative.• Managed branch's twitter feed (social media presence). Show less

• Ensure consistent delivery of legendary experiences through every transaction. • Follow compliance through daily procedures. • Secure desk operator. • Provide personalized financial solutions for customer’s queries. • Focus on developing strong and meaningful relationships with customers. • Maintain an understanding of the market and economic trends that can contribute to legendary customer experiences. • Acted like an owner, innovated with purpose and executed with an… Show more • Ensure consistent delivery of legendary experiences through every transaction. • Follow compliance through daily procedures. • Secure desk operator. • Provide personalized financial solutions for customer’s queries. • Focus on developing strong and meaningful relationships with customers. • Maintain an understanding of the market and economic trends that can contribute to legendary customer experiences. • Acted like an owner, innovated with purpose and executed with an impact. Show less

As an entrepreneur, I wore countless different hats. Some responsibilities included, but were not limited to:• Carrying out market research to ensure that my brand filled any gaps.• Brainstormed, created, and executed content creation for marketing and brand development.• Managed all back end book keeping; ensuring all documents were compliant and accountable. • Cultivated meaningful client relationships, and established strong client acquisition strategies. • Tracked… Show more As an entrepreneur, I wore countless different hats. Some responsibilities included, but were not limited to:• Carrying out market research to ensure that my brand filled any gaps.• Brainstormed, created, and executed content creation for marketing and brand development.• Managed all back end book keeping; ensuring all documents were compliant and accountable. • Cultivated meaningful client relationships, and established strong client acquisition strategies. • Tracked orders, inventory, and sales. • Forecasted upcoming trends, and ensured the brand was able to deliver popular aesthetics. • Managed all digital activity: maintaining digital communications, reporting on digital analytics, forecasted any algorithm changes. Show less

Through the duration of my experience at the Keg, I have carried out a number of roles (Bartender, Server, and Assistant Manager). In addition to serving, crafting drinks and establishing meaningful relationships with guests, I ensured an exemplary level of cohesion within the workplace. Being in a leadership role warrants assurance in maintaining an exceptional standard in all aspects of the restaurant. I was known as a professional juggler; which provided me valuable transferrable skills for… Show more Through the duration of my experience at the Keg, I have carried out a number of roles (Bartender, Server, and Assistant Manager). In addition to serving, crafting drinks and establishing meaningful relationships with guests, I ensured an exemplary level of cohesion within the workplace. Being in a leadership role warrants assurance in maintaining an exceptional standard in all aspects of the restaurant. I was known as a professional juggler; which provided me valuable transferrable skills for all future endeavors. •Upheld meaningful relationships with guests while accommodating, and anticipating needs at every turn. • Exhibited strong serving essentials such as helping to create guest orders, answering menu inquiries, running food, and supporting other team members. • Crafted specialty and classic drinks while maintaining consistent delivery of exceptional service. • Displayed strong ability to lead conversation in any setting. • Responsible for balancing totals in the till• Helped maintain a clean and organized restaurant atmosphere. Show less

• Ensure high levels of guest satisfaction through excellent sales service• Assess guests needs and provide assistance and information on product features• Maintain in-stock and presentable condition assigned areas• Remain knowledgeable on products offered and discuss available options• Team up with co-workers to ensure proper guest service• Built productive trust relationships with customers

• Effectively educated guests on the fabrics, features, fit and function of the products, culture and the community. • Product Education: communicates special features, benefits, fabric properties, usage, and best care instructions• Culture Education: ‘demonstrates’, the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.e. yoga, fitness, health and… Show more • Effectively educated guests on the fabrics, features, fit and function of the products, culture and the community. • Product Education: communicates special features, benefits, fabric properties, usage, and best care instructions• Culture Education: ‘demonstrates’, the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.e. yoga, fitness, health and fun)• Community Education: ensures guest is aware of in-store community bulletin board – for information and resources regarding yoga and other health, fitness and related community information Show less

• As a cast member, the primary responsibilities entailed providing a welcoming and exemplifying experience for guests. Within this role, I developed the fundamental skills required for exceptional customer service.