Calendar managementBill managementManaged multiple businesses for CEOPlanned and supervised all travel arrangements, including air travel, rental vehicles, and hotel accommodationsBuilt relationships and networked with prospective clientsAnswered high volume of phone calls and emailsActed as first point of contact between CEO and other correspondentsRan personal errands such as picking up prescriptions, appointment setting, picking up and handling personal mailE ciently handled time sensitive and confidential dofAnswered phone calls and emails within 24 hours from clients, partners anScheduled weekly zoom meetings with management teams Created and managed expense reports for multiple businessesCreated spreadsheets in MS Excel for inventory/record keeping and reporting

Identified and assessed auto damage vs estimates and informed clients about necessary repairs. Handled both bodily injury and auto liability losses using a service-oriented approach. Followed the standards set forth by the industry for best practices, resulting in good cost management, fair claim decisions, and customer satisfaction.Conducted research for loss valuation and worked closely with agents and vendors to prepare structural damage estimates.Applied detailed policy coverage specifically about limits and denials and referred the customers to their agent to raise possible limits.Evaluated client information related to police reports, video footage, and previous insurance claim to apprehend the damage more closely.

Created and managed staff schedules, call outs and called in additional help from agencies as neededOrdered and prepared reagents and supplies.Gathered forms and copied insurance cards to collect patientinformation for billing and insurance filing.Obtained client medical history, medication information, symptoms and allergies.Prepared initial patient charts for admission.Called and faxed pharmacies to submit prescriptions and refills.Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.Performed clerical duties, such as word processing, data entry, answering phones and filing.Sanitized, restocked and organized exam rooms and medical equipment.Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Educated customers on company systems, form completion, and access to services.Answer calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.Engaged in continuous learning and development opportunities to promote continued performance improvement.Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.Conferred with customers about concerns with products or services to resolve problems and drive sales.Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.Resolved customer complaints and addressed emergency requests and needs.