Cenpatico (Envolve People Care) and Superior HealthPlan are sister companies under Centene. Corporate training provided for both Marketplace and Medicaid lines of business. Responsible for full cycle knowledge management from curriculum development, content creation, knowledge check and follow up refresher training.Became the SME for the user experience for the new CRM system implemented throughout Centene.

Was responsible for leading a highly trained customer service team that supported the Marketplace & Medicaid population across the Centene health plans, specializing in behavioral health, substance abuse and crisis calls. Also lead a specialty therapy team that created telephonic prior authorizations for time-sensitive services for individuals such as acute burn victims or individuals with a traumatic brain injury.

• Traveled throughout the United States documenting the behind-the-scenes and assisting in the production of the film “Happiness Is”. www.HappinessIsTheMovie.com• Documented the Primordial Fish project for metal artist Bob Bacon & architect Jay Hargrave. This year long project came to a close at the 2008 Burning Man event. www.TatuMetalArt.com

• Received quarterly Financial Success Awards (Q3 & Q4 2011, Q1 & Q4 2012) for highest percent-to-goal in retail & concession sales.• Lead, directed and controlled all facets of customer service, front desk operations, housekeeping and facility/equipment maintenance. • Consistently ranked in the top three of all Operations Managers for all corporately run GGI clubs. Ranked #1 each month of 2011 over the Texas region.• Brought the Austin Downtown club’s retail and concession profit margin up from -5% September 2010 to averaging +40% each month in 2011 & 2012.

• Calculated and implemented a $17 million specialty leasing program across all seven concepts under the Calendar Holdings LLC umbrella, resulting in 1,100 retail locations in the United States.• Functioned as a Lease Manager, developed and maintained relationships with more than 180 landlords and 550 mall managers, and reviewed and signed all license agreements. • Developed strategic goals and plans to ensure profitable financial results by analyzing historical data, such as occupancy costs and rent-to-sales factors per concept and store size, including international development of new concepts and economic growth.• Streamlined and automated administrative procedures to prevent a growth in personnel despite a 35% growth in the number of stores since 2001.

• Developed a working model for any international partner that was reproducible by existing and future joint ventures to ensure proper growth and development toward autonomy.• Assisted in the development of financial goals, audited and monitored progress and problem-solved any shortcomings.• Executed an operations plan by meeting with each department head and IT support in their respective facilities while being sensitive to each partner’s cultural differences.• Conducted workshops at each partner’s Operator Conference to illustrate new sales, marketing and branding tools.• Instituted an intranet specifically designed for communicating with and meeting the special needs of each international partner.

• Partnered with Quality Control and Product Management Managers. I acted as a liaison between IT technology and user reality.• Developed a support system to manage any task involving bringing product in the building, moving through the distribution center and final allocation to the stores, as well as, maintaining store inventory.• Constructed a vendor manual which included all aspects of domestic and international criteria to ensure the most efficient and productive receiving, shipping, and distribution standards.• Conducted workshops with the top 20 vendors in their distribution centers to educate guidelines and show how each vendor directly effects store selling time and bottom line profit if products or shipments are not received correctly.• Instituted and enforced procedures for charging back vendors lost revenue and additional expenses due to non-compliant product/shipments. Revenue had grown to $385,000 in 2004.• Traveled to stores for continuous field retail sales and set-up experience and training.

• Identified internal and external variables which caused inefficiencies and problems within the distribution center.• Assisted in the IT development of warehouse software and tools for quality control inspections of merchandise shipments.• Documented user specifications for customized office and warehouse programs, tested delivered product and communicated all necessary improvements and/or modifications to in-house programmers.• Rectified any existing deviations from product/shipment guidelines, and communicated solutions to merchandise vendors to prevent any further on-site issues.