Victoria Y Ebea Email & Phone Number

Pennsylvania, United States

• Create service catalog items and requirement fulfillment for Incident Management, Change Management on ServiceNow platform.
• Interview stakeholders, facilitate workshops and other requirements-gathering meetings.
• Creating concise user stories and acceptance criteria during implementation projects for various applications in ServiceNow.
• Validating processes during and after ServiceNow upgrades to ensure all services are working seamlessly.
• Communicating with different stakeholders across the organizations on the business side and the technical side.
• Performing User Acceptance Testing in QA environment during the Software Development Life Cycle with stakeholders.

Indianapolis, Indiana, United States

• Create detailed user stories for enhancements on various ITSM modules such as service catalog item revamping in ServiceNow catalog.
• Collaborates and consults with internal client groups to understand business needs and document requirements.
• Conducted different levels of testing including functional, user acceptance, integration and performance to verify the client’s needs are met.
• Review business activities and assist client to define current state processes.
• Managed and prioritize a backlog of user stories to be ready for backlog refinement.
• Participated in Agile business requirement gathering sessions and design sessions with users in workshop setting.