Victoria Ferrer Email & Phone Number

Englewood, Colorado, United States

Responsible for making sure devices are shipped and billed in an accurate and timely manner for the patient. Work with insurances advocating on behalf of patients ensure they are getting the care they need.• Obtain billing authorizations for the use of Durable Medical Equipment from insurance companies.• Provide requested information to insurance carriers to include billing/coding support concerning devices, accessories, and supplies for recipients, insurance providers, physicians, and the payer.• Submit accurate claims to insurance companies for payment of all goods and services while maintaining accurate records and providing detailed, professional notes in patient files.• Operate company’s access database/billing system to accurately complete patient orders.

Greenwood Village, Colorado, United States

Dedicated to processing accurate and timely loan information to support lending programs for credit unions and auto dealers. Laid the groundwork for full-service loan underwriting, processing, and funding.• Examined, checked, and verified loan information and other documents for completeness, appropriateness, adequacy, and conformity to established requirements.• Followed-up with clients on discrepancies regarding program requirements.• Identified and corrected data entry errors using appropriate quality control methods.

Denver, Colorado, United States

Focused on the customer service experience by identifying and resolving basic customer issues with Vertafore products and documenting case resolution. Resolved all client systems problems within established time frames and directly impacts the customer’s ability to improve productivity. Managed account needs, standardized and streamlined processes, and captured data for strategic decision-making. Served as the face of Vertafore to customers.• Provided coverage of in-bound interactions which included calls, chats, and cases.• Educated customers to help them understand an issue and how-to self-serve should it reoccur.• Investigated issues to determine trends or patterns to client system problems.• Demonstrated ability to assist peers in performing similar customer support duties.

Denver, Colorado, United States

Acted as Team Lead to provide first level support to supplier by tracking, documenting, troubleshooting and elevating issues as needed. Administered procedural and application services that included analyzing complex cross-functional business processes, practices, and policy supporting departmental objectives. Performed process management analysis and internal audits for compliance requirements.• Facilitated ordering, reviewing, and loading data files from vendors, while working under tight deadlines with multiple vendors to meet publication requirements.• Organized existing data in spreadsheets to track customer information and orders, and provided yearly statistical reports to management.• Primary contact for third party vendors, fielding customer questions and resolving issues.• Performed pro-active and re-active analysis and planning for auditing and root cause investigation.• Developed training program with supporting documentation and training aids to support the offshore operations team.

Los Alamitos, California, United States

Provided production orders for the printing plant with detailed information on how a telephone directory should be assembled.• Consistently exceeded established hourly production targets.• Managed work in priority order per schedule and or assignment and met all scheduled deadlines with little supervision.

Irvine, California, United States

Greeted and directed client customers visiting the office in-person. Answered incoming calls, took messages, and re-directed calls as required.• Managed incoming and outgoing packages for clients.• Booked meeting rooms and conference facilities.• Performed various data entry projects as needed.• Served as the receptionist for up to thirty different clients simultaneously.

Carson, California, United States

Organized office operations and procedures. Managed inventory of office supplies as well as relationships with vendors, service providers and landlord. • Performed various bookkeeping functions, including maintaining the operating budget, paying invoices, depositing payments, and supporting medical billing activities.