Victoria Hamblin Email & Phone Number

Manchester, England, Gb

Online, Oo

Manchester, Uk, Gb

Proud to be the VP Customer Success at Pimberly. Our cloud based PIM platform enables our customers to harness and enrich their product data across multiple channels and regions - getting products to market faster, delivering world-class customer experiences and driving increased revenue.

Leeds, Gb

Grew NRR from 85- 98% during my tenure and won Client Services Team of the north in 2023. Based in Leeds and delivery world class marketing automation software across the UK I Lead a team of 25 to deliver value to out 600 customers throughout their customer journey.

Knutsford, Cheshire, Gb

I joined to accelerate the growth and adoption of our Enterprise product to create a complete Customer Success strategy that would enable our 60K users and 700+ Enterprise customers to gain maximum value from our products and services.

Manchester, Gb

Headed up a global team of technical specialists across the US and UK to support our 2K Enterprise customers.

Uk / Global, Gb

Uk / Global, Gb

Responsible for ensuring our customers receive an exceptional customer experience while using our world class IT management platform hosted in the cloud.

Austin, Texas, Us

Develop and manage the Oracle Support relationship for customers who have an Advanced Customer Support (ACS) contract. Oracle Advanced Customer Support, a global business unit within Oracle Support, focuses exclusively on facilitating the continual operational improvement of our customer's Oracle environment.We provide mission critical support services for complex IT environments to help maximize performance, achieve higher availability and reduce risk.http://www.oracle.com/us/support/advanced-customer-services/overview/index.html

Austin, Texas, Us

Work across lines of business to resolve and proactively avoid escalations and improve the customer experience. Key responsibilities include:• Primary contact for escalation from senior management across lines of business (Key Account Managers, Development, CEAL, Critical Accounts, OCS, Pre Sales, SDM, ACS)• Proactive Customer Management - use Analytics to identify potentially problematic customer situations. Proactively make contact with those customers. • Proactively track customer milestones, engaging resources required for customer success and escalate as appropriate. • Generate monthly status report for management with escalations handled, trends, suggestions for process and Service delivery improvements.• Attend regular meetings with internal stakeholders to gather information on high profile accounts.• Perform and report on escalation Root Cause Analysis • Attend customer meetings as required.

Austin, Texas, Us

Responsible for the Support service provided within the EMEA region and the day-to-day operational management responsibility for a team of 20 + EMEA Technical Support Engineers and Specialists providing support for Hyperion Planning Product.Certified Support Manager (SCP)

Created a successful on line business selling colourful, patterned, Wacky Wellies in a time when only boring dark green ones were available on the High Street!

Us

Support Account Management for most prestigious customers. Act as the primary contact for Account senior management for escalated product and support issues. My role was to review the account frequently for incoming support and provide overall account continuity and be a liaison to many internal stakeholders within Hyperion.Manage and co-ordinate customer communications and pre-critical and critical handling of customers and Hyperion employees within these regions. Main responsibilities include: • Focus on developing and maintaining customer relations related to support issues and services to ensure high level of customer satisfaction within my region.• Monitor regional customer case activity and proactively work with support management to determine if escalation is needed• First point of escalation for customers and Hyperion employees.• Presentations at user events and onsite presentations and meetings with customers. • Providing on-going communication between the Support Organisation and other internal business units to improve the support escalation process and resolve customer issues.• Provide regular reporting on regional escalation activities to sales and services• Attend regional meetings, GEO calls, and regional user events• Ensure that knowledge gained on key issues is adequately transferred across teams and departments.• Actively involved in reducing backlog by monitoring cases and ensuring correct resources are working on customer issues with appropriate sense of urgency.

Us

Provided technical support for Hyperion customers in both English and Spanish.

Ba Hons International Business Studies And Spanish, International Business

Education record