Victoria (Morris) Rhoades Email & Phone Number

• Strategically spearheaded and managed Student Support partnerships across a diverse portfolio of 7 universities and 29 online programs, allocating resources methodically and resulting in 10% growth in select programs
• Cultivated and maintained multiple high performing partnerships with key stakeholders, driving business growth and success through purposeful consultation efforts that aligned with customer missions, while also.
• Developed and maintained tactical initiatives and processes, such as personalized communication campaigns, onboarding procedures, targeted intervention systems, and proactive mentorship programs that led to consistent.
• Delivered impactful presentations to senior leaders through compelling data visualizations and storytelling, effectively communicating intricate findings derived from complex data sets to inform decisions and recommend.
• Conducted scenario modeling and data analysis in Excel for yearly budgeting and bi-weekly forecasting revenue reports for a portfolio valued up to $8 million per year, leveraging deep knowledge of enrollment trends
• Utilized data analysis and insights from SaaS programs and customer experiences to advise and influence leadership on critical issues, resulting in significant program updates such as a curriculum change that saved.

Elk Grove Village, Illinois, United States

• Provided support as the main contact for 400+ students while consistently meeting and exceeding program metrics and providing support to internal cross-functional team
• Collaborated with Associate Directors, Program Coordinators, and Academic Partners to analyze retention data and identify opportunities for targeted engagement and support of diverse types of student populations
• Enhanced department culture and productivity by developing and implementing team-building activities and trainings that improved advisor performance and encouraged proper use of internal forecasting software

• Instructed undergraduate students in online “Computers in Education” course that taught basic elements of Microsoft Office and provided support via weekly office hours, email, Blackboard messaging, and telephone
• Enhanced student user experience by optimizing LMS platform with a user experience focus that made learning more efficient and accessible

Chicago, Illinois, United States

• Utilized expertise in client advocacy and case management to provide comprehensive support to individuals and families facing diverse challenges
• Prepared accurate and timely reports for internal and external stakeholders in compliance with contractual, grant, and program requirements
• Led cross-functional initiatives to improve operational efficiency and productivity, fostering collaboration and innovation across the organization

The study involved iterative development and pilot testing of an intervention to help ECTs become more effective in classroom management and engaging learners, as well as more connected to colleagues.

Master Of Science - Ms, Educational Research And Evaluation

Bachelor Of Arts - Ba, Applied Psychology