Victoria Wraxton Email & Phone Number

Cheshire, England, United Kingdom

Responsible for curating, designing, developing andimplementing blended learning interventions that meet the Service needs and improve culture. Strong ability to assess and understand leadership capability and gaps. Creating presentations, reports, andpapers to present at senior level. Delivery of organisational change projects and national agendas. Focussing on external trends and emerging practices within the learning and organisational development arena.Manager of the apprenticeship levy and oversee a range of apprenticeship programmes. Manage budgets and source external providers to meet learning needs in line with procurement and budgetary requirements.

Cheshire, England, United Kingdom

Subject matter expert in the area of leadership andtalent development. Managed the apprenticeship levy, governance and schemes. Completed RoATP applications. Used excellent planning and organisational skillswith the ability to manage and own multiple competingpriorities, projects and deliverables across multiple organisations.

Winsford, Cheshire, United Kingdom

Responsible for design and delivery of leadership and personal effectiveness training, including accredited ILM and Train the Trainer programmes. Managed the Institution of Fire Engineers examinations and lead a campaign to improve results. ILM level 5 accredited coach and practitioner in MBTI, MBTI Step ll, 16PF, iResilience and Clarity 4D.

Manchester, United Kingdom

Working within People Development, responsible for Customer Operations (6 functions) employing 4000 staff at Head/Regional Offices in multisited locations.COACHING - I provided challenging coaching to Managers uplifing their own capability and their team performance. TRAINING - Created and delivered workshops to groups of approximately 12 delegates with 100% of delegates recommending workshops I have facilitated.360 FEEDBACK - Leading sessions with teams obtaining 360° feedback to support the assessment of manager’s performance in addition to highlighting success and development areas.OPERATIONAL EXCELLENCE - Won ‘Best Business Support Team’ at the eg Operational excellence awards in 2012 beating of competition from across Europe in recognition of implementing a competency based framework for Team Managers resulting in improved customer satisfaction, employee engagement and processes.STAKEHOLDER ENGAGEMENT - Managed and maintained strong relationships with colleagues and key stakeholders to ensure smooth delivery of coaching and training support.RESULTS FOCUSED - A key player in several operational projects, working to and meeting tight deadlines. In addition I ensured all training delivered a return on investment in line with business objectives.

Leek, Staffordshire, United Kingdom

I developed a team of 6 SME trainers, obtaining feedback on training delivered ensuring each training interaction was delivered to a world class standard with 99% of trainees signed off as competent.I built strong relationships with key stakeholders to understand training requirements, providing appropriate training to support business needs. As a result I delivered a much needed 25% increase in skilling in a tight three month timescale.I facilitated Induction events for new staff, a two day event with a capacity of 120 people.In addition I managed a team of 11 quality specialists where I designed and led the implementation of a new risk based quality approach resulting in a 78% increase in quality of customer transactions for a mortgage operation of 100+ staff. I also produced MI to improve training and processes in addition to identifying and realising a 20% efficiency saving in my team.Successfully responsible for compliance, monitoring gaps in controls and mitigating risk, acting as a key contact for internal/external auditors with no red audits received. I also shaped and shared best practice with four other areas of the business.

Leek, Staffordshire, United Kingdom

Responsible for providing best in class customer service, managing a team of 12 advisors. I delivered effective communications, performance and production management, with a proven track record of managing high performing teams and successful development of employees. I mentored new and supported experienced Team Managers through observations, coaching and feedback and was an Accreditation Assessor, assessing Customer Service Advisors against skills and competencies.

Ptlls Level 4 Preparing To Teach In The Long Life Learning Sector

A Levels

Gcsc'S, Inc English & Maths, A-C

Coaching And Mentoring, Level 5