Victor Lee Email & Phone Number

Markham, Ontario, Canada

•Coordinate new account set ups and support on-going account management•Collaborated with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders•Actively performing daily administration of Sales Support activities•Constantly working with members of the sales team to coordinate in-field support and follow up

Canada

•Improved operational efficiencies to a rate of 1.7 hours per work order by effectively training new and existing staff on day-to-day operations and specific job duties to foster a 10% growth each month from previous months•Recognized for keeping the highest average in the sales region by maintaining a >80% average for Customer Satisfaction Index (CSI) through managing and coaching staff•Developed marketing strategies for customer acquisition and retention by sending out promotions… Show more •Improved operational efficiencies to a rate of 1.7 hours per work order by effectively training new and existing staff on day-to-day operations and specific job duties to foster a 10% growth each month from previous months•Recognized for keeping the highest average in the sales region by maintaining a >80% average for Customer Satisfaction Index (CSI) through managing and coaching staff•Developed marketing strategies for customer acquisition and retention by sending out promotions via email or mail-in flyers, resulting in 5-10% monthly customer growth •Managed and coordinated dealership activities such as recognition and award functions, dealership teamwork/recreational activities and group meetings Show less

•Maintained an >80% average for Customer Satisfaction Index (CSI) by following up through email and phone calls, which resulted in receiving an award for Top 5 Customer Service Index Award by Nissan Canada•Maintained an above average of hours sold per customers by following up with customers who missed due repairs and maintenance, connect with customers via phone call or email each month which helped increase monthly gross for the service department•Communicated frequently with… Show more •Maintained an >80% average for Customer Satisfaction Index (CSI) by following up through email and phone calls, which resulted in receiving an award for Top 5 Customer Service Index Award by Nissan Canada•Maintained an above average of hours sold per customers by following up with customers who missed due repairs and maintenance, connect with customers via phone call or email each month which helped increase monthly gross for the service department•Communicated frequently with technicians and other associates to ensure timely completion of work for the customers’ convenience Show less

•Managed wholesale customers to ensure quality service by weekly calls and monthly visits•Assist in monthly inventories, and responsible for ordering of parts, tires, and accessories for Nissan•Ensure technicians are distributed parts and ordering of specialized parts for customer repairs as needed

•Developed and executed strategic action plans to increase team productivity and efficiency in an effort to improve customer experience•Inspected new/used vehicles on site to ensure accuracy and quality of vehicles delivered

•Provided complimentary consultation to new and existing Goodlife members, leading to quick growth in personal training business•Recruited and retained clients, while incorporating sale of personal training packages•Sold training packages that averaged $5000 dollar per agreement (DPA) while maintaining minimum 12 clients for 144 days sessions•Achieved monthly club and personal goals of revenue sales of training sessions

•Worked well under pressure during busy peak hours with ability to juggle multiple demanding tasks such as cleaning tables and seating guests•Provided assistance and excellent teamwork to colleagues by taking leadership and initiative to ensure efficient guest services

Diploma -- Not Achieved, Police Foundations, Freshman And Sophomore Year

The program was to learn the foundations of a police officer. Courses included a lot of law, police paper work, and certain fitness drills.

Junior It Analyst, Information Technology

14-week in-class training with hands-on experience including: •Assemble computer components based on customer requirements •Install.