Victor Matthew Email and Phone Number

Efficiency-Focused Network Engineer with expertise in Technical Support, Incident Management, Network Security, Project Management, and Data Analysis (with proficiency in Excel, SQL, and Power BI). I bring over 3 years of hands-on experience in monitoring and maintaining network systems, ensuring uptime, and delivering technical solutions in fast-paced environments.●Managed and optimized network operations as a Network Support Engineer, contributing to a 95% network uptime by proactively addressing potential issues and consistently meeting SLA deadlines●Provided technical support to resolve complex issues, reducing ticket resolution time by 25% through effective troubleshooting and communication with cross-functional teams.●Part of the team that pioneered a project to migrate network infrastructure to a more scalable solution, resulting in a 30% increase in system performance and a smoother user experience.●Leveraged data analysis tools such as Excel, SQL, and Power BI to identify trends, optimize processes, and make data-driven decisions that improved network efficiency.I’m passionate about exploring new technologies, driving efficiency through data insights, and working on projects that have a tangible impact on business operations.You can reach me via victormatthew333@gmail.com.