Victor Pawa Pmp, Meng Email & Phone Number

Toronto, Canada Area

Leadership in implementations and business development initiatives with major partners in the contact center, cloud and premise based solutions space. Empowering teams that provide organizations with a UC-enabled full featured vendor agnostic all-in-one contact center.• Successfully lead cross-functional teams of 5+ members, ensuring the successful delivery of 10+ projects on time and under budget at any given time, showcasing leadership excellence in project management.• Lead kickoff calls to collaboratively identify project requirements, constraints, and deadlines with stakeholders, fostering effective communication and alignment from project initiation.• Guide teams on business objectives, utilizing MS Project to ensure timely completion of milestones and manage team tasks, demonstrating strategic project planning and execution.• Monitor and mitigated risks, maintaining a comprehensive risks and issues log, conducting root cause analyses, and updating lessons learned documentation, showcasing a proactive approach to risk management and continuous improvement.• Define project-specific processes and tools, seamlessly transitioning between waterfall and agile approaches as needed, demonstrating adaptability to varying project requirements.• Facilitate weekly stand-up meetings to assess project status and promptly identify and address any roadblocks, ensuring proactive issue resolution and project momentum.• Utilize various communication methods, including chat, email, in-person, and virtual meetings, to ensure effective project collaboration, emphasizing strong communication strategies.• Successfully integrated contact center solutions with CRMs such as Salesforce, ServiceNow, and Dynamics, as well as workforce management integrations with NICE and AI tools such as Tethr for transcriptions, showcasing proficiency in system integration for comprehensive solutions.

Burlington, Ontario

Inspected and set-up an intricate network of control and marshalling cabinets for distributed control systems (DCS). Served as a key point of contact for K+S Legacy project clients, engineering team, and shipping, ensuring communication among cross-functional personnel and departments.• Efficiently set up and commissioned control systems and servers, addressing communication errors through troubleshooting methods like wiring schematic checks, firmware upgrades, and redundancy implementation.• Led productive client meetings for updates and acceptance testing, ensuring clear communication and meeting client expectations.• Executed thorough initial hardware inspections using engineering drawings and wiring schematics, ensuring quality standards were met.• Updated mechanical and electrical engineering drawings to reflect as-built products accurately, contributing to precise documentation for project closure.

2400 Royal Windsor Dr, Mississauga, On

Performed daily technical audits on automotive fuel pumps, identifying micron-level errors in manufacturing and effectively communicating necessary adjustments to CNC operators. Gained exposure to the significance of quality control and assurance practices within an automotive manufacturing facility.• Inspected parts utilizing a Coordinate Measuring Machine (CMM) and contributed to the assembly of prototype fuel pumps for subsequent testing.• Conducted setup and executed contamination and sound pollution tests for prototype fuel pumps, leveraging macros in Excel to process extensive datasets into meaningful visual summaries in PowerPoint.• Generated teardown reports for returned prototype fuel pumps by meticulously documenting abnormalities and prescribing probable causes of failure.

167 North Queen St, Etobicoke, On

Worked as a Sales Associate in the Car Audio department at Best Buy Canada, specializing in OEM technology to offer precise cost estimates. Applied expertise to factor in additional parts and services for aftermarket solutions, ensuring accurate and transparent pricing for customers.• Leveraged in-depth knowledge of OEM technology to provide accurate cost estimates, incorporating additional parts and services for aftermarket solutions, thereby fostering transparency and customer trust.• Demonstrated proficiency in customer service and negotiation, applying best practices to tailor solutions to individual needs and engaging in effective sales training. Employed a consultative approach by asking questions, aligning solutions with customer needs, and prioritizing their requirements over wants.

Mississauga, Ontario

Engaged in an impactful IT Coop position at Rexel Canada Electrical, where responsibilities encompassed maintaining and optimizing various IT equipment.• Conducted maintenance on diverse office equipment, including copy machines, Xerox scanners, and printers, showcasing hands-on technical skills.• Specialized in troubleshooting, diagnosing, and solving technical issues, demonstrating problem-solving proficiency and ensuring seamless functionality.• Participated in parts replacement as needed, contributing to the efficiency and longevity of IT equipment.• Provided valuable desktop support, addressing user needs promptly and efficiently.• Performed mainframe and account maintenance tasks, ensuring the smooth operation of essential IT infrastructure.• Executed daily backup tape changes, contributing to data security and recovery readiness.• Maintained a clean and organized working environment, emphasizing the importance of a well-organized and efficient IT workspace.• Downloaded MS Windows and Office onto desktops and laptops, contributing to software deployment and ensuring standardized operating environments.• Performed maintenance on copy machines, Xerox scanner, printers, etc

Master’S Degree, Electrical And Computer And Engineering

Project Management Professional (Pmp)

Computer Science

Bachelor'S Degree, Materials Science And Engineering