Victor Wee Email and Phone Number

Victor is the global Client Services lead in Mastercard's Data and Services Retail Practice. He leads or provides senior oversight on consulting and analytics projects in Australia, New Zealand and Asia for retail & commerce (merchant) clients, with a focus on customer/consumer strategy and data driven insights. As the Retail Client Services Practice Lead, he also supports sales, business development and product development as a SME in the Merchant / Retail and Commerce domain. Sample clients across Australia and Asia include major supermarkets, major department stores, fashion retailers, a leading convenience operator, and various digital platforms across rideshare, accommodation and food delivery.

Major Supermarket Retailer (eCommerce Function)- Diagnosed the current operating model of an e-Commerce business unit for a supermarket, identified issues in analytics and process inefficiencies - Developed potential outsource opportunities and technology requirements to enable big-data analytics Major Supermarket Retailer - Business Case Lead for “As a Service” Outsourcing (Business, Application and Infrastructure bundle), identifying $20M EBIT benefit and step change in finance and analytics capabilitiesGlobal Leading Brewer- APAC Supply Chain and Logistics lead for pre and post merger integration planning (convergence planning) of 5th largest merger ever, globally- Drove US$70M+ synergy identification over 3 years from acquired company within APAC- Worked with new zone directors to manage and present planning & performance measurement to zone leadership (Zone President and Vice Presidents)Leading Telecommunications Provider- Led the Operating Model stream in the blueprint phase of a retail transformation, where the output guided process design, business case and customer experience streams. Full run rate benefits estimated at ~$27M p.a.Not for Profit Organisation Focusing on Long Term Homelessness- Developed business case and high level operating model for the development of a new entity that assists other pot for profit and charitable organisations apply for government funding- Played advisory role in development of quantitative dashboards for measuring the impact of services provided to their clients- Played ongoing role in the relationship and partnership between Accenture and the Not for Profit Organisation

Leading Telecommunications Provider- Diagnosed existing operational metrics to customer advocacy scores (NPS), recommending improved metrics that better predict NPS. - Reviewed call centre IVR data to further align poor customer advocacy to the actual customer experience and customer facing issuesLeading Grocery Retailer- Led Operating Model Design of the client's Demand Planning function, identifying reduction function FTE by ~50% by leveraging existing technologies and process efficiency- Assisted in implementation of new operating model where new model limited-to-no material impact to existing demand planning and forecast accuracyAustralian University- Conducted analysis, research, content development and coordination of an Australian University’s ‘Strategy Revisit’ workshop, midway through their 5 year strategyInternal Experience- Redesigned and provided new content to internal Retail and Consumer Goods industry training- Contributed to Retail and Consumer Goods thought leadership article- Contributed to sales within retail industry

Major Supermarket Retailer- Led promotion stock optimisation program resulting in benefits of $4.5M p.a.- Diagnosed & optimised inventory replenishment process, reducing duplicate orders to stores by 90%- Contributor to strategic roadmap and associated business case for client's fresh produce department - Business Solutions Lead for fresh produce digital solution with estimated NPV benefit of ~$25M across store operations, merchandising (range and forecasting) and supply chainGlobal Fashion & Apparel Company (Multiple Brands)- Supported diagnostic of planning capabilities and to-be process design- Provided guidelines to reduce concept to shelf lead time by 3 months- Outlined roadmap to utilise untapped economies of scale across brands and regionsMajor FMCG Beverage Company- Optimised budgeting and controlling process, saving ~5% across the organisation’s indirect expenditure- Managed strategic sourcing initiatives on vehicle fleet and indirect supply chain categories, achieving 15% - 20% savings in all categories, meeting or exceeding stretch saving targetsNational Postal Service- Conducted market assessment and benchmarking to identify trends and saving opportunities- Identified ~$3M savings in policy changes for organisation’s IT contract labour workforce- Conducted lease vs. buy and policy initiatives to save ~$7M (15%) in vehicle fleet categoryLeading Global Resources Company- Held Organisational Change Management & Workforce Transition Advisor role in the Supply Chain Function- Coordinated local change impact assessment of a global systems implementation- Developed and rolled out training, workshop and communications material across the business

Projects: Walter Eliza Hall Institute of Medical Research ($119m):- Site setup Site Engineer: assisted Site Manager with initial site setup & amenities- Structural Site Engineer: supported structural foreman throughout the project- Document control & managed communications between consultants, subcontractors and clientRoyal Women’s Hospital ($250m):- Supported finishes foreman and project engineer- Site engineer for finishes defects on 3 levels, reporting to site manager- Quality Assurance: conformance of samples / completed work- Conducted completion activities and sign-off materials gatheringDigital Harbour Podium Building & LifeLabs ($40m & $25m)- Site Engineer for finishes defects, supporting general foreman and site manager. Document controlEstimatingSupported Senior Estimator in tendering for two projects

Leading Healthcare Insurance Provider - Post Merger Processes:- Conducted As-Is process mapping (at times as sole consultant representative)Leading Fabric, Craft & Home Interior Retailer - Landed Cost Mode: - Involved in creating a MS Excel working landed cost model deliverableLeading Steel Products Manufacturer - General Cost Reduction Diagnosis: - Refined FTE saving opportunities model