Viddhi Devani Email & Phone Number

Leicester, Gb

United Kingdom

• Tackling the UK unemployment rates, caused by the pandemic by delivering employability sessions to 50 participants on a weekly basis. • Encouraging participants who have been referred to Fedcap after being unemployed for 13+ weeks into new employment using digital skills training such as; CV writing, transferable skills analysis, job searching techniques and interview preparation.• Virtually delivering a high impact, engaging and interactive employment skills service to customers in large groups or on a 1-2-1 basis all within a kind and welcoming environment.• Driving customer service and quality standards so that customers chances of securing sustainable employment is maximised. Within 3 months I managed to get an average rating of 99% customer satisfaction on feedback from the participants. • Educating participants on Apprenticeships and encouraging them to consider this as an option.• Carrying out observations on team members and providing feedback on virtual sessions to aid their development in their job.• Keeping up to date with the current labour market, providing the latest updates to the team and participants. • Producing monthly attendance reports, utilisation and feedback analysis on sessions and constantly making changes. • Leading and managing the Virtual Jobs Fair, securing well-known recruiters such as Bupa, the British Army,Marriott Hotels, Cox Automotive, Hays Recruitment, Compass Group, Anglian Waters and many more. • Projecting managing from start to finish and delegating duties. For the first time Fedcap secured employers due to my engagement skills. A great achievement where I received outstanding feedback from the senior team. • Building relationships with the LLEP (Leicester and Leicestershire Enterprise Partnership) to support the community in developing their employability skills and at the same time educating myself in knowing what is happening in the current local market.

Leicester

• Securing work placements for all college students.• Engaging with and sustaining strong relations with businesses regionally from various sectors e.g. IT, health & social care, pharmaceutical companies, hospitals, universities and local businesses.• Providing placement support to students from start to finish. This includes ensuring relevant paper work arrives on time; health questionnaires are complete on time; guiding students on interview techniques and supporting them by arranging informal interviews and preparing them for the future.• Monitoring and evaluating progress to ensure college targets are being met and ensuring students aregetting a quality work experience. • Ensuring feedback and data is collected from employers and students. I have also introduced as part of my role a parent questionnaire to gain further information.• Providing cost effective solutions: I introduced online feedback forms via google forms to ensure cost savings are made and away from paper-based forms; I also brought services in-house as in previous years the placements were secured by LEBC (Leicestershire Education Business Company.• Carrying out regular audits and producing monthly reports to ensure we are supporting as many students as possible.• Key achievements: In my first 3 months I was able to secure 318 placements. • I have achieved 98% of the target of 650 within just 6 months. The job was shared by 2 people in the previous year but I have achieved the targets on my own. As a result, have received praise from the management team and OFSTED.• Skills gained: Project management, meeting high targets and tight deadlines, working under pressure, leading a department, building relationships both internally and externally, collating information and producing reports, teamworking, management of students, communicating with variety of audiences.

Leicester, Leicestershire, United Kingdom

• Coordinate training course admin, including sourcing venues, booking participants onto the course, registering delegates and ensuring they receive regular communications regarding training course details. • Supporting the recruitment process for welfare volunteers. This includes telephone interviews, administration related to DBS check, and sourcing references through the Volunteer Database. • Dealing with all general telephone enquiries and correspondence to the welfare department and forwarding as appropriate. • Electronic and paper file management in the Welfare Department.• General administration in support of the Welfare Department including typing, photocopying, filing, answering calls. • Drafting routine letters and e-mails in respect of welfare matters.• Attending Welfare meetings.• Collating feedback from services delivered by the RAF Association. • Distribution of Welfare literature. • Providing administrative support to other members of the Central Headquarters as and when necessary.

• Maintaining an accurate log of Talent Match monitoring paperwork and addressing any issues. • Coordinating and inputting data from monitoring paperwork for the Talent Match programme delivery into respective CRM and bespoke databases to agreed timescales.• Testing new and amended databases following a defined test plan.• Carrying out analysis of data and producing and disseminating monitoring reports.• Working with Sheffield Hallam University for the national evaluation of the Talent Match project, ensuring information for the national evaluation is up to date and accurate.• Providing administrative support to local self-evaluation activities required at the local level. This includes note taking to support data collection, data cleansing, organising meetings, activities, supporting focus groups, administering surveys, logging responses and sending reminders.• Maintaining a log of sensitive information regarding young people part of the Talent Match project. • Supporting the Prince’s Trust’s on-going monitoring and evaluation processes and supporting the project team and monitoring and evaluation coordinator to assist Talent Match activities as required.

• Supporting the project team to roll out the Big Hopes Big Future (BHBF) programme to local Home-Start schemes across the country. • Planning, preparing and administering the delivery of training for local Home-Start volunteers.• Recording and evaluating the success of the training and the impact on the parents and children supported.• Being the lead contact for the BHBF project responding to any queries.• Regularly communicating with the project team to report on the status of the project.• Acting as administrative support to Project Managers and Directors. • Proofreading and amending resources, presentations, reports and letters.• Providing support, start to finish, to the Learning Development Trainers who deliver training to local Home-Start schemes. • Supporting the marketing team to promote the BHBF project, helping to maximise awareness.• Maintaining relationships with external stakeholders such as event organisers and agencies.• Managing invoices (using SAGE) and company credit card.• Drafting and uploading content onto the intranet to communicate to internal stakeholders.Skills gained: Project management/support, time management, prioritising, relationship building, using own initiative, team working, working under pressure and eye for detail.

Leicester, United Kingdom

• Working from a premiere retail outlet, selling The Carphone Warehouse portfolio of communication services and products ranging from personal mobile packages to landlines services.• Selling FSA-approved cover policies with in B2B and B2C customer bases. This job also involved churn management, cold calling and following up any leads generated during the process by visiting the prospect customers.