Analyst
CurrentManaging access to the Client SNAP tool.Handling incidents raised through Oracle.Identifying and retrieving missing hotel invoices within SNAP.Following up directly with hotel vendors to secure invoices.Maintaining and optimizing queries and weekly files, applying SQL and Python knowledge as needed.Sending process status updates and identifying areas for improvement through pivot tables and reports.Ensuring accurate entry of hotel VAT information in SNAP Conferma.Making daily updates to SNAP in accordance with SLA requirements, while liaising with the UK Account Team Leader and Client Manager to provide updates and raise queries as needed.Adhering to strict compliance guidelines for SNAP access.Utilizing Conferma Pay to fetch and analyze data.Training and guiding new hires on processes and tools.