Lead - Product Support
Current> Leading a high-performing product support team, ensuring timely and effective resolution of customer inquiries and issues for Document360.> Collaborating with cross-functional teams to gather and analyze customer feedback, driving continuous product improvement and enhancement initiatives.> Spearheaded the development and implementation of comprehensive support strategies, resulting in a 20% increase in customer satisfaction ratings.> Working closely with engineering teams to prioritize features and enhancements, ensuring alignment with customer needs and business goals.