Project : UBS AG Investment BankingOrganization : HCL Technologies, SingaporeProject Type : Application Maintenance & SupportApplication : OBS Duration : Nov 2012 – Till DateEnvironment : Sun Solaris, LINUX, Sybase, Oracle PL/SQL, MAC-OS, Windows NT ServerRole : Application Support: L2 Monitoring Tool : ClarionIncident Management : Snow & IPRODEnsure all applications SOD Checks are fine.Providing support for OBS front end applications, monitoring of the backend processes.Monitoring chat channels and providing swift response for the issues reported.Participating on the CAB calls and Incident calls.Handling Audit related queries.Taking ownership in Major incidents, Ability to provide optimum solution to ensure normal service operation is restored as quickly as possible with minimum impact to business.Contribute to ensure the business continuity and recovery plans are achieved within agreed SLA.Provided additional On Call Support for the applications.Participated on Isolation & Fall back testing activities.Providing User Support (APAC, London, America), investigating Trade Status, find out the proper solution of the user issues to improve customer satisfaction.Raise CR & give necessary information to the development team to fix the bug.Contributed to Performance improvements by automating scripts catering to frequently used activities and health checks reports.Own the detailed root cause analysis of any production incident, followed by resolution directly or via coordination of other teams and/or third party vendors.Develop new process and procedure for the support environment in the areas of incident management, change management, release management and troubleshooting.Ensure accuracy and timeliness of the feeds published towards the downstream systems.Management of Application releases into Production, UAT and test environment for all supported applications.

Project : British TelecomOrganization : HCL Technologies, Chennai, India Project Type : Application Maintenance and SupportDuration : Sep 2007 to Oct 2012Environment : UNIX, Shell Scripting, OracleRole : Application Support.DESCRIPTIONBritish Telecom – RTM [Real Time Monitoring]application is the Network Performance Reporting tool helps to monitor the Performance of the Network. It consists of Call Statistics. There are two main features associated1. First Sight VoIP 2. First Sight DIAL. YUKON is the application where broadband/call details are captured from the network. Here, we used the tool called Netcool Proviso to capture data from Network. This application is the business critical application.RESPONSIBILITIESResponsible for handling issues reported to the application [Tools used for tracking incidents – bridge Clarify]Responsible to keep application available all the times.Responsible to monitor and identify the defects in proactive wayAnalysing the codes/scripts related to the issues.Handling deployment Activities.Attending release calls, preparing configuration files, deploying the deliverables on production servers and update the stake holders.Preparing and submitting daily status reports to the Client Manager, update work progress, Participating in onsite/offshore calls.Prepare daily work order report, ensures documentation, monitoring work order and incidents and SLA compliance within the norms and guidelines defined by the client.