Vidhya Sharma Email and Phone Number

Managed the alumni affairs of SIMSR alongside the group role for an entire year . A full fledged alumni team was created to ensure quality and consistency in all alumni related interactions and communications Created process documents and timelines and calendar of events for SIMSR Alumni to project a professional approach. Footfall on campus increased by over 25% year on year.New initiatives such as alumni involvement in student mentor ship programs, city chapters, chief guests at convocation ceremonies, sessions at student induction programs each year to name a few

A start up profile, as the position involved bringing back alumni across 34 institutions in a more structured and consistent manner. Achievements and responsibilities included:1. Designing and creation of the Somaiya Alumni Portal to engage alumni and enhance two way communication 2. Create and ensure effective usage of various social media platforms to engage alumni. 3. Conceptualised and effectively managed the Somaiya group reunion for two years in a row which brought in over 10,000 alumni on campus on the designated date across 20 institutions. 4. Carved out clear cut process documents for single window assistance to alumni for various requirements across institutions. 5. Assisted in the individual college reunions to ensure the personal college connect remained intact, in addition to the group inclusion. 6. Worked alongside RIDDL to solicit support from alumni as angel investors, for the incubation cell.7. Managed the regulatory requirements towards Alumni Associations as per the Charity Commissioners Office for multiple colleges in the group. Sorted and streamlined many pending regulatory issues, and ensured they were up to speed. 8. Part of the core team of the Foundation Day Celebrations

To create an awareness of The Tamara - Coorg as an exclusive lesiure /MICE destination in Mumbai and surrounding areas. Responsibilities include formulation of strategic plans for relationship management and business development in the region of Bombay and Maharashtra. Identification of the markets to enter /exit and determining additional product or service features to add to the portfolio. Creation of long-term goals and objectives, conduct market analysis and compile competitive research information.

First customer care employee, part of the start- up team responsible for implementing all customer care systems and processes including service requests, complaint management and customer retention. Defined Call Center staff requirements, including manpower planning, job roles and responsibilities, skill sets and qualitative parameters.

iSeva was started in 1999 as one of the first end-end BPO companies in India. They were subsequently taken over by e4e Systems. Responsible for managing a team of 30 people. Key deliverables included smooth operationalization of project based on client specifications, to ensure that targets on set parameters were achieved

First cellular operator in Andhra Pradesh, company was renamed Idea Cellular after merger with Birla-AT&T in 2001 and is currently one of the leading mobile service providers in India with over 50M customers. Responsible for managing overall customer service operations, with a staff strength of over 50 people, including the Call center, showrooms and support functions across 4 locations.Improved performance on key deliverables like service level, online resolution, and customer retention leading to the overall customer satisfaction scores doubling in a years’ time

DSS Mobile Communications was a joint venture between SK Telecom, Samsung and the Dalmia group. They used to operate under the brand name “Mobilink”. Managed the customer interface areas such as call centre, showroom, and remote customer service points located in the city.Creation and distribution of reports from various functions such as sales, customer retention and customer care.

AFL is a registered Multi Modal Operator offering solutions in a wide spectrum of areas comprising forwarding, customs broking, logistics management and intermodal transport solutions. Involved in various business development and customer service activities such as customizing logistics solutions to client requirements, freight negotiations and co-ordinating with various groups like customs and port authorities to ensure smooth delivery of cargo.