SME for Tools & Automation at Reliance Jio. Working on HP APM suite ( Sitescope, BSM, OMi, BPM, RUM), Splunk, ELK stack.

Working as ADMINISTRATOR for HP OpenView tools: Network Node Management 9.xSiteScope 11.2xBusiness Service Management 9.xProper maintenance of Syntel NOC (SNOC) infrastructure, up keeping of all the services and keeping NOC Infrastructure availability to 99%. Syntel NOC Team is 24*7 NOC Team performing L1 support to Syntel Infrastructure using HP Monitoring Tools.Event and Topology Integration of HP SiteScope, and HP NNM with HP BSM configuration, management and maintenance. HP BSM integration with HP Service Manager 9.x for incident generation.Creation of Views and SLA of different groups for various domains like Messaging & Collaboration, Information Systems, etc with respect to Application Availability and Server Performance.Checking event and incident flow from different tools to BSM and from BSM to Service Manager for incident generation. Addition of servers in HP SiteScope and addition of Network Nodes in HP NNM as per stakeholders’ requirement.Configuration of Alerts for servers monitored through SiteScope. Configuration of SNMP traps on NNM for event generation.Network based SNMP configuration and working on MIB to capture details for Network Node in NNM.Checking reports from HP SiteScope, NNM and BSM, whether the reports are coming properly and working fine or not. URL monitoring: Enrollment of URL transaction monitoring through HP Business Process Management (BPM). Script for monitoring is generated with the help of HP Virtual Generator (VuGen).Maintaining and taking backup of applications on weekly basis. Regular check on backup of application. 24*7 on call support to SNOC Team and helping out as and when required on various issues related to tools or SNOC operations. Handling and follow-up with vendors for support and enhancement request and for various issues faced on tool side on regular basis.