• Mentored and managed incidents for over 500+ clients, resulting in outstanding customer satisfaction rates• Proactively oversaw package amendments based on client requirements, resulting in efficient order management and delighted clients• Successfully managed Level 1 and Level 2 technical escalations to resolution by identifying recurring issues and implementing a problem management approach. This resulted in a remarkable 70% increase in efficiency and customer satisfaction•Coordinated with logistic and technical teams to manage client escalations effectively, resulting in improved communication and timely resolution of issues​ within 2 days

•Creating 7 to 8 received insurance policies for checking on the client system•Responsible for working with 3 clients and adhering to the deliverables•Creation, Document gathering, Checking & Delivering back to the clients with 95% accuracy•Entering 15+ pieces of information into required platforms

•Assessing the issues and needs of over 70+ customers of eCommerce company, offering end-to-end solutions •Making tickets, then sending them to the proper departments•maintaining and updating data