Vidya Jayakumar Email & Phone Number

Brampton, On, Ca

Ontario, Canada

Toronto, Ontario, Canada

• Taken care of five different clients IT support with different environment• Regularly been onsite on clients location to provide support• Server patch management on monthly basis and Server Monitoring • Handled all kinds of user support tickets o User Creation, password resets, unlock, User Managemento Outlook profile, Mail delegation, Email forwarding, archive auto-expanding using powershell script, Calendar Delegation permission, Managed emails on Gsuiteo Share point… Show more • Taken care of five different clients IT support with different environment• Regularly been onsite on clients location to provide support• Server patch management on monthly basis and Server Monitoring • Handled all kinds of user support tickets o User Creation, password resets, unlock, User Managemento Outlook profile, Mail delegation, Email forwarding, archive auto-expanding using powershell script, Calendar Delegation permission, Managed emails on Gsuiteo Share point permission, delegation and One drive mapping and Sync errors.o Printer Installation and Maintenanceo Troubleshooted Wifi connectivity, DHCP and LAN network issue.o Handled Application related issues on Quickbooks, Sage, Smart Service etc.o VPN and RDP configuration on Windows o Installed Remote Desktop Client Manager o Workstation build, Upgraded the Laptop RAM and Harddrive• Worked on different environments such as Hybrid, Azure, Local Domain• Knowledge on Azure conditional access, compliance policies• Assisted migration from Gsuite to Office 365 for one of the client. Show less

North York, Ontario, Canada

• Created Office 365 Tenent and replicated Users Mailbox, Alias and Email delegation, Distribution Group.• Configured Sharepoint Site with permissions and policies as per requirement• Removed computers from AD and joined to Azure AD and replicated user profiles• Configured user computer to meet office 365 compliance• Configured OneDrive and New outlook profile after the cutover from Citrix to 365• Monitored daily backup status and share reports• Monitored server alerts… Show more • Created Office 365 Tenent and replicated Users Mailbox, Alias and Email delegation, Distribution Group.• Configured Sharepoint Site with permissions and policies as per requirement• Removed computers from AD and joined to Azure AD and replicated user profiles• Configured user computer to meet office 365 compliance• Configured OneDrive and New outlook profile after the cutover from Citrix to 365• Monitored daily backup status and share reports• Monitored server alerts and created ticket to exclaation team diskfull, services and high memory/cpu Show less

Toronto, Ontario, Canada

• Provide technical support to end user over the phone• Used troubleshooting skills to diagnose and repair PCs and Laptops• Documented all inquiry activities in the appropriate reporting system • Configured and supported VPN related connectivity issues• Worked on tickets such as Account unlock, Disable and Password Reset• Educated the end user on navigating the Web Mail access. • Successfully handled tickets related to Outlook issues such as Freezing, indexing, Mailbox… Show more • Provide technical support to end user over the phone• Used troubleshooting skills to diagnose and repair PCs and Laptops• Documented all inquiry activities in the appropriate reporting system • Configured and supported VPN related connectivity issues• Worked on tickets such as Account unlock, Disable and Password Reset• Educated the end user on navigating the Web Mail access. • Successfully handled tickets related to Outlook issues such as Freezing, indexing, Mailbox delegation, Calendar Delegation and Email Forwarding.• Performed regularly scheduled updates.• Provided support for MAC, iPhone/iPads, and Mobile devices.• Generated backup software reports periodically and configured user’s machine which has issues.• Supported WebEx and Citrix applications • Served as liaison between users and the technology department to resolve issues.• Provided assistance via remote control service in order to install any tools or resolve an issue.• Configured network printer, wireless networks, and VPN Show less

Bachelor'S Degree, Business/Commerce, General

Education record