KPI’s Served: Self-Sustained Service Culture Enhancements Implementation | Continual Service Improvements through various Touch-Points | Common Service Language Implementation | Collaboration with Client Service Managers, Operation Heads | Senior Management Review Meetings | Global & Transversal Action Co-ordination | CSMs and global Network Operation Expansion | Due Diligence | Client DelightNoteworthy!> Handpicked to lead the “Branding” team; proactively promoting the “Uplifting Service Culture” within the organization. > Revamped, Customized and enhanced the “Uplifting Service Programme” (a global initiative of BNP Paribas Group) in India; currently leading the globe in the number of positive perceptions shifts for global clients. > Spearheading the communications, legal compliances and the client relationships for Project Sangam, (proposed merger of BNPP GSO with BNPP ISPL) while actively collaborating with the Top Management & other cross functional stakeholders. > Initiated and implemented various diversity and inclusion strategies at BNP ParibasAfter a short break, I rejoined BNP Paribas Global Securities Operations and served as the first point of office-based contact for technical and operational queries from clients, responding by email or phone accordingly. I managed regular schedules of updates to clients on the core funds, from bespoke pieces through to standardizing monthly updates.Moreover, I oversee occasional hosting of client meetings in (virtual / face-to-face) while managing follow ups to events that we host or present at with a view to gaining feedback or potential business leads for the team to convert. I work collaboratively with colleagues and take personal accountability to maintain and enhance controls to support improvement of the overall control environment, customers outcomes and a reduction in operational risk.

KPI’s Served: Valuation Generation & Control Check Report | Product (CDS, CDX, IRS and Repo & Options) | Pricing Impacts for NAV | Trade failure, Reconciliation break Identification | Timely & Accurate Validation of Trades | Pricing Discrepancies | Operations & Risk Team Consulting | Robust Framework Maintenance | Strong Process & Control Checks | KPI Development & updation | Process Checklist & Escalation Matrix | OTC Valuation | Reporting & Documents | Team Mentorship & Performance Metrics | IT Team Liaision (For Automation & Digitization)As an Assistant Manager – OTC Valuation & Collateral Services, I analysed counterparty exposures generated by all BNP Paribas OTC/SFT and prime services (PB and DEC) activities and oversaw new transactions / on-boarding of new clients from a counterparty risk point of view when trades are either complex in terms of pricing or beyond current risk appetite levels (such as Credit Limits, Counterparty specific guidelines and Bank risk policies).Moreover, I understood counterparty exposures, mostly through market risk analysis (specific trades, products, liquidity, assessment of potential exotic nature, difficulty to replace the positions) while designing, in close collaboration with Front Office/Market Risk Teams relevant stress-tests on a regular and ad-hoc basis. Analysed results to issue recommendations on market risk sensitivities by counterparty.Furthermore, I contributed to regulatory projects when necessary while monitoring the collateral received and posted as part of the financing activities of the Bank but also as part of the CSAs, either as initial margin or variation margin.

KPI’s Served: Trade date +1 Reconciliations | Equities Process | Risk Identification & Escalation | Trade Break Resolution & Investigation | Front and Back Office Collaboration | Daily Risk validation and AnalysisDuring my tenure at Barclays, I oversaw order management, trade capture, static data maintenance, position valuations, money transfer processing and settlement of all transactions initiated for or by clients worldwide. Moreover, I ensured that business activities are carried out in an efficient, controlled and timely manner by understanding, reviewing and implementing processes, systems and procedures in the context of a growing business with increasingly complex product offerings.

KPI’s Served: Client Collaboration | Requirements Gathering | Issue/Client Inquiries/Requests/Complaints Addressal | Trust Building | Internal & External Stakeholder Communication | Influencing & Negotiating Capabilities