Vienna Smith-Murillo Email & Phone Number

United States

Washington, District Of Columbia, United States

Q3 - 191% Quota Attainment

-Manage and oversee the Citrix environments of major customers by monitoring service delivery metrics and performance indicators to ensure that services meet agreed-upon standards and service level agreements (SLAs)-Work closely in ServiceNow, Jira, and Salesforce to identify areas for improvement in service delivery processes, procedures, and systems-Achieve 100% SLA for incidents, changes, service requests, and problems for all customers for 6+ consecutive months-Identify and implement improvements to the weekly, monthly, and quarterly KPI reporting for all customers through PowerBI resulting in increased transparency and efficiency in operations -Collaborate with cross-functional teams including engineering, sales, product, and customer success to deliver exceptional customer experiences and drive business growth

Fort Lauderdale, Florida, United States

-Completed the Technical Consulting/Sales Engineering Leadership Development Program, consisting of 3 months of training in networking, virtualization, business strategy, and technical presentation/demo skills-Proficient in building and demonstrating Proof of Concept (POC) environments per customer requests-Learned key technical concepts including desktop/server virtualization, image management solutions, cloud computing, server-based computing, and network/systems architectures

Pasadena, California, United States

-Utilize Greenfield to pinpoint business opportunities including payroll allocation, store metrics, team performance management; curated routines for myself and my team to drive overall store sales which resulted in 7.8% ad-ad comp in 2021-Challenge my team of 40+ members to identify areas of improvement within our departments (Apparel, Tech, and Beauty); total sales comp increased 31.12% in 2021 and green metrics across BRLA, audits, RFID scans, fills, and price change-Develop my team by practicing daily teaching moments; employee turnover decreased in 2021 and I facilitated the promotion of two team members-Prioritize an exceptional guest experience by ensuring team members are knowledgeable and empowered to do right by the guest; led to an increase in guest satisfaction by 12% in 2021

Pasadena, California, United States

-Prioritize an exceptional guest experience by ensuring team members are knowledgeable and empowered -Take initiative to learn how to be a Target leader by continuously seeking out opportunities for growth and development-Partner with all Executive Team Leaders regarding their roles in stores-Gain a clear understanding of all business areas to develop business acumen

Milan Area, Italy

-Created detailed daily, weekly, and monthly spending reports to financial team in order to minimize costs and increase profits for a start-up-Prepared accounting reports and projections on Excel-Provided recommendations on how to improve business outcomes, and create both a financial and a marketing plan to maximize revenue & ROI for future hike excursions-Identified financial performance trends by implementing Excel projection experience-Completed an extensive target market research report to pinpoint our niche clientele

Pasadena, California

-Perform research, analysis, and investigation of Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) files-Document results of EDD file review-Analyze the bank’s products, customers, services, and geographical locations in order to conduct an effective and accurate investigation of accounts-Maintain a good understanding of the BSA regulations and FinCEN guidelines relative to BSA Suspicious Activity reporting and current money laundering schemes

Pasadena, California

-Conducted research on various federal lending regulations, and proceeded to write policies for each one-Created training material on the TILA/RESPA Integrated Disclosure rule for Habitat for Humanity employees

Bachelor'S Degree, Business Administration And Management, General

Finance, General

Education record

Activities and Societies: National Honors Society Member, Société Honoraire de Français Member, UNICEF Club Coordinator