Jorge Viera Olivero Email & Phone Number

Barranquilla, Co

Barranquilla, Co

- Develop and execute comprehensive test automation suites encompassing functional, acceptance, performance, smoke, end-to-end, and API testing across diverse technologies and platforms. Leverage a broad range of programming languages (JavaScript/TypeScript, Java, Python) and tools (Playwright, Nightwatch, TestNG, RestAssured) to deliver tailored solutions aligned with client requirements.- Propose and execute solutions to optimize test process integrity, scalability, and maintainability through technological advancements.- Develop a migration roadmap and execute the transformation of the test automation suite from Nightwatch.js to Playwright- Streamlined deployment processes across multiple projects by incorporating UI and API test automation frameworks into Jenkins and AWS CodeBuild/CodePipeline pipelines.- Perform end-to-end functional and manual testing on web applications utilizing various technologies, validating both UI and API functionalities.- Design and conduct load testing using JMeter to validate cloud migration project performance.

Barranquilla, Atlántico, Colombia

- Lead the QA Engineering team for the team developing a web application for the Fintech branch of an important utilities company of the city.- Conduct comprehensive test planning, analysis, design, and execution for web application features, adhering to ISTQB best practices.- Develop and implement a custom end-to-end test automation framework for the web application using JavaScript, Selenium, and Mocha.

Barranquilla, Atlántico, Colombia

- Manage the initiation, planning, and execution of the Information Systems Management projects associated with the company's spin-off process.- Coordinate both internal and external resources (from suppliers) for the correct execution of the projects.

Bogotá D.C., Colombia

- Developed a data mart utilizing the IMEI Regulation Control System to support in-depth area analysis.- Implemented a KPI dashboard to monitor key performance indicators within the area.- Led the automation of data processing for area reports and analysis, leveraging data integration, web scraping, and browser automation.- Defined and managed change requests for the IMEI Regulation Control System.

Barranquilla, Colombia

Role: Functional Specialist, Digital Transformation Program- Building customer lifecycle processes within the Digital Transformation program, impacting company information systems such as CRM, ERP, billing systems, and others.- Defining use cases related to sales and post-sales to be used by different service channels through the company's new CRM.Role: Billing Specialist- Standardizing billing operation processes across various billing systems of the merged mobile (Tigo) and fixed-line (Une, ETP, Edatel) companies.- Architecting and developing automated solutions to replace manual procedures, in order to optimize the human resources of the billing operations team.- Supporting the mobile business billing operation.Role: Functional Specialist, Siebel CRM Program- Building business processes associated with the customer lifecycle for the program which migrated from the legacy CRM to Siebel CRM.- Managing and coordinating the lifecycle of requirements to decouple functionalities from the legacy CRM and platforms. Reviewing and approving architecture analysis, test sets, and evidence of tests performed by software development factories for these requirements.- Defining the functional behavior of the capabilities of the Web services exposed by legacy systems, built to achieve the integration of Siebel CRM with these systems.Role: Incident Specialist- Coordinating the operations of the incident resolution team.- Coordinating the root cause analysis of problems.- Defining and executing strategies that result in the definitive solution of the identified problems.- Creating and monitoring indicators and a KPI dashboard to keep the area's operations within the SLA and satisfaction levels required by the vice presidency.

Bogotá D.C., Colombia

- Measuring and monitoring of KPIs related to Customer Service in Tigo Experience Centers.- Data analysis and reporting of information on the operation of Tigo Stores, supporting the search for action plans that lead to the continuous improvement of its indicators.- Participation in the process of selecting, purchasing, and implementing an advanced queuing system for Tigo Experience Centers. Administration of said queuing system.-Sizing the number of advisors and cashiers for Tigo Experience Centers in order to meet the level of service required by law.

Barranquilla, Colombia

Barranquilla, Colombia

Especialista En Sistemas De Telecomunicaciones

Ingeniero Electrónico