Vignesh Balaji Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

- Managing end-to-end Global Network Operations and Data Centre management with vendor- Managing and Configuring Meraki Firewalls, Switches, Kemp Load Balancers and VPN (Site-to-Site /Client VPN), WAP, Barracuda Firewalls, Cisco and HP Switches for new office setup and migration- Coordinating with ISPs/Vendors for new Internet/MPLS requirements- Proposing.

Chennai

- The primary routine performed as a part of the Unified IT Operations team is, to troubleshoot all the Software and Hardware issues pertained by the Employee in the Organisation.- Handle escalation tickets and manage the team’s escalation mailbox- Initiate AV scans for endpoints and remediate- Handle software installation failures task tickets using the.

Chennai Area, India

- Worked as a System Analyst and have experience handling queries in chat and call parallelly.- Assist employee’s device software installation issues. - Created network accounts for users in Active Directory- Create a distribution list and mailbox using Exchange Server.- Worked in MobileIron to provision the token for users.- Had a chance to work in.

Chennai Area, India

- Troubleshoot technical issues on the internet and user’s device connectivity issues, with reasonable procedure explanation in real-time and resolve the customer’s complaints.- Handled queries through calls within the defined SLA (Service Level Agreement).- Initiate the sales calls for various service products and transfer the calls of convinced customers.

Chennai Area, India

- Worked as a face-to-face marketing agent to mobilize funds for NGOs.- Joined as a trainee marketing agent and became a Crew leader in a short stint.- Hired and trained more than 50 team members in the face-to-face marketing and sales strategy concepts.- Conduct crew strategy meetings to set daily and weekly goals and meet clients according to the.

High School, Mathematics

Engineer’S Degree, Mechanical Engineering