Experienced Quality Assurance and commercial lending products Operations professional with a proven track record in driving operational excellence, process improvement, and risk mitigation across the entire loan life cycle. Skilled in managing diverse teams, fostering collaboration, and delivering impactful results• Quality Assurance: Rigorous testing methodologies, defect tracking, root cause analysis, and continuous improvement initiatives.• Loan Life Cycle Management: Expertise in origination, underwriting, processing, funding, servicing, and collections.• Stakeholder Management: Effective communication, negotiation, and relationship-building with internal and external stakeholders.• Business Transformation: Leading strategic initiatives, process reengineering, and digital transformation projects.• Team Leadership: Motivating and mentoring teams to achieve high performance and exceed expectations.• Commercial Banking Operations: Deep understanding of commercial banking products, services, and operations.• Loan Servicing: Efficient management of loan portfolios, including payment processing, account maintenance, and customer inquiries.• Audit and Compliance: Adherence to regulatory requirements Reg B, Reg O, Reg W, Reg U) and internal audit standards.• Automation: Leveraging technology to streamline processes, increase efficiency, and reduce errors.• Performance Management: Setting clear goals, providing regular feedback, and conducting performance appraisals.• Process Improvement: Identifying opportunities for optimisation, implementing solutions, and measuring results.• Service Level Agreement (SLA) Management: Ensuring adherence to SLAs and meeting customer expectations.• Mentoring and Talent Development: Coaching and developing team members to reach their full potential.• Collaboration and Consultation: Working effectively with cross-functional teams to achieve shared objectives.• Influence and Negotiation: Persuading stakeholders and driving consensus on key decisions.• Strategic Thinking and Execution: Developing and implementing strategic plans to achieve business goals.• Analytical Skills: Analysing data to identify trends, opportunities, and risks.Committed to delivering exceptional results and driving operational excellence.