Moved to Request Fulfillment in team in January 2014 (User access provisioning) to support user access provisioning activity. Service Desk Analyst (Request Fulfillment)Manage End to End users Active Directory accountsCreate/Modify/Delete Windows Lan ID.Create and provide access to shared folders.Create Generic User ID Create and provide access to Generic Mailbox and Distribution List.Create/Modify/Delete the User Security Groups.Installation and Configuration of Software.User Lan ID Profile movement and Name change requests.User data movement (Profile and My Documents) on region base.Movement of Mailbox with email archives on region base.DHCP Scope creation.Provide USB/CD/DVD access.

Service Desk Analyst (Help Desk Region Singapore and Hong Kong)• Answer calls and resolve the Incidents and Work Request with in SLA.• Remote workstations and resolve the application and system issues.• Reply to Emails on Incidents/Work Request/Information and resolve on daily basis.• Provide Technical solutions to employees facing difficulties with Microsoft office Application (Word, Excel, and Outlook).• Create/Modify/Delete Windows Lan ID for Singapore and Hong Kong region.• Release/unlock/Reset crucial application ICBS/Finacle/RMW (SLA 1 Hour)• Configure Outlook profile.• Provide Technical support for Laptops, Desktops, Blackberry & Good for enterprise.• Provide Technical support for Local Business Applications.• Troubleshoot Windows Operating System issues.• Provide assistance to configure and map local and network printers.• Troubleshoot on Remote connectivity.• Assist on Hardware & Software related issues.• log all Incidents/request on AHD/SDM Tool.

Worked as Technical Associate.Provide technical support for Home users across US,UK,AU and IndiaTroubleshoot/Install all Windows and MAC Operating System.Configure Printers, Scanners, Webcam and consoles.Troubleshoot of Virus and Spyware issues.Troubleshoot of Performance issues.Setup/Configure RoutersWired/Wireless Connections.Troubleshoot on Internet Related issues.Troubleshoot on general & Business applications.Installation/Configure/Troubleshoot on Antivirus/Firewall/Ms Office applicationsApart from the technical support, my profile also includes.New and Up-Sell iYogi Subscriptions on Instance and yearly based.

Worked for AOL Broadband (UK Region) Level 1 & 2.Worked for Dell On CallAOL Level - 1Worked as Technical Support Engineer, providing Technical assistance to AOL UK customers.Password reset for AOL email address and applicationSetup/Configure RoutersWired/Wireless Connections.Troubleshoot on Internet Related issues.AOL Level - 2 Validate and Perform all basic troubleshoot performed by level-1 teamsPerform LLU and BT Line test. Assign Network/Site Engineer if line test failed.Dell On Call (United States Region) Provide technical support for Dell Home users.Troubleshoot/Install all Operating System.Configure Printers, Scanners, Webcam and consoles.Troubleshoot of Virus and Spyware issues.Troubleshoot of Performance issues.Up-sell the Dell on Call Contract.

Worked as Field Service Engineer.Setup new workstationsTroubleshoot on Desktop/Laptops.Installation/Setup of printers and ScannersInstall/Configure Routers and Switch upto 10-20 workstations.Replace printer catridges