 Provided tier-1 and tier-2 support to end users for technical issues, application, and OS related issues (Windows & Mac), Managed over 350 customer calls per month. Managed and executed seamless system upgrade projects, including Mac OS upgrade, Windows build upgrades and vulnerability remediation project Handled BitLocker issues on Windows devices and addressed FileVault concerns on Mac systems for enhanced data security and operational efficiency. Conducted user training sessions (Tech Bar) on new software and hardware, improving user adoption and productivity. Executed security protocols for Windows and Mac endpoints using Absolute and Jamf consoles, while also engaging in Windows Autopilot deployment evaluations. Configured and managed mobile devices for company use. Configured and troubleshooted Follow Me/You, papercut printing solutions and network printers. Call logged with vendor like Apple & Dell for hardware issues diligently following up to ensure timely closure. Utilized remote support tools, including Bomgar, to diagnose and resolve issues efficiently, minimizing the need for onsite visits and reducing user downtime. Resolved Zscaler-related network issues collaboratively with administrators, and led or participated in IT help desk escalations alongside senior engineers. Maintained data backup solutions (Crashplan) to ensure data protection and disaster recovery preparedness. Installation and configuration of Laptop for new hire & Tech Refresh. Managed asset lifecycle and maintained accurate inventory records, ensuring up-to-date asset transactions in ServiceNow

Talent Acquisition-BFSI / ITES / KPO Vertical

Executive-Talent Acquisition- BFSI Vertical Responsible for managing the entire Recruitment life cycle. Responsible for the Complete Life Cycle of Recruitment. (Screening resumes, interviewing, co-ordinate technical tests & interviews, negotiating the offers and follow up till the candidates join). Head hunting, Internet sourcing, Networking, Employee referrals, Cold calling, Direct mailing, Advertising and resume databases. Account & Delivery Management Client Relationship Management MI Reporting Quality ChecksDomain Experience are as follows :Banking ( Investment, Retail and Wholesale ) Finance and Accounts.Audit and Taxation.Research and Analytics.Business Analyst.BPO .Strong experience in :Executive Leadership HiringVolume HiringNiche HiringGlobal HiringAccount Management