● Analysed customer requirements and technical difficulties in calculating sales commissions.● Developed a streamlined process that reduced commission calculation errors by 25%.● Designed incentive plans for sales representatives and managers, enhanced performance.● Automated commission statement generation, improved efficiency.● Conducted training sessions, increased compliance among sales teams.

● Implemented Freshdesk, Freshservice & Freshsales CRM for clients.● Liaised with clients and stakeholders to determine project requirements.● Conducted in-house training to increase end-user proficiency.● Developed and maintained internal error logs and providing support.

● Ensured product setup, diagnosed and troubleshot problems to identify solutions for customer issues.● Diagnosed and troubleshot problems to identify solutions for customer issues.● Maintained detail orientation, managed technical details, followed established processes,and assisted with the development of new or updated support processes.● Completed every call and incidents by setting customer expectations for issue resolution timeframes and notifications.● Provided ongoing support, communication to end users and promoting an empowered,multi-disciplinary team environment.