Vignesh Raj Email and Phone Number

Nature of responsibilities• Managing the overall operations of all operational departments which include F& B, Front office, Reservation, catering and conferencing services, Housekeeping, Engineering.• Planning, organizing, and directing the operations• Ensure property complies with tourism department, and local authorities guidelines• Monitoring the daily, monthly, and yearly budget on daily basis• Driving F&B operations with brand standards and services from the company’s grid.• Meeting the line managers of F & B on daily basis.• Meet suppliers and get updated with the latest technology • Attend weekly meetings with room reservations, sales, catering & conferences • Monitoring reports on customer feedback such as preferences, complaints and suggestions, to take it forward and work on it diligently with the team.• Involve in training and group activities for employees. • Managing 120 staff, .• Indulging with guest and interact with them for preferences and suggestions and ways for improvement on the services offered. • Planning on theme dinners, Outdoor catering, and materializing events.• Handling guest complaints and training the team on how to overcome such challenges in the future

Nature of responsibilities• Managing the restaurants in the absence of RGM.• Managing restaurant with efficient production and monitor daily sales as per days targets set.• Performed as training leader in training staff to perform their jobs & responsibilities• Guided team members in finishing the LCMS (Learning content management system) module, the online study system.• Involved in recruiting new talents and involve in Hr activities and orientation.• Closely monitored the audits conducted by the RSC and do a review analysis for the same.• Preparing shift managers with the knowledge required to attend the board of review for next level managerial positions for their career growth.• Acted as a delivery champion in delivering products, coordinated with the maintenance of delivery tracker reports and vehicle records.

Nature of responsibilities• Managing the entire F&B department as per Standard operating procedures of TAJ and was reporting to the General Manager.• Analyzing sales, performances, maintenance, guest feedback system on a daily basis.• Collating reports on monthly and yearly basis and review the same with the Gm on a monthly meeting and send the same to the head offices.• Involving with HR on recruitment and conducting town hall meetings on monthly basis.• Conducting workshops on service culture and bar tending techniques for the up keep on standard levels as per company norms.• Working closely with executive chef on conducting theme parties, and summer festival promo’s to market and attract the local crowd.• Conducting training and development sessions for employees on personality development and on customer focus on monthly basis.

Nature of responsibilities• Handling the In room dining operation with streamlined standards.• Maintaining the operational check list on a daily basis.• In charge for the beverage inventory for the department• Handled minibar as a leader for 400 rooms in check outs and replenishment.• Closely worked with Gallup and monitored Guest Satisfaction tracking system.• Ensured that room to room customer satisfaction levels are up kept.• Worked on training and development process for the employees to sharpen up there on the job role to be done effectively.• Have initiated crucial systems to minimize customer complaints in operations.

Nature of responsibilities• Have worked with “Dakshin” the signature restaurant of Chennai and learnt the maximum in F&B services operations.• In charge for crockery’s & beverage inventory’s to be taken on monthly basis.• In charge for crew lounge for serving beverages and its maintenance.• Have learnt the operation on In room dining services.• Have shown participation on seminars conducted on guest engagement and on welcome factors.• Have closely worked with the guest complaint satisfaction feedback system as per Sheraton standards.