Role Description as Business analystTo Analyze and document business processes and workflows in BPMN (Visio, Camunda and Miro-board)and translate business needs into technical specifications.Engaged with stakeholders to understand their needs and expectations on telecom area and build strongrelationship throughout the project life cycle.Prepared and maintained comprehensive documentation, including business requirements documents(BRDs), functional requirements documents (FRDs), use cases, and user stories.Participated in solution brainstorming sessions and feasibility analysis and to ensure solutions align withbusiness objectives and add value.Performed user acceptance testing (UAT) and validated that the implemented solutions met the specifiedrequirements.Analyzed various data to identify trends, issues, and opportunities for improvement and best practices.Developed training materials and conduct training sessions for end-users.Assisted in project planning, Tracking the process, identifying and mitigating the project risks.Created live dashboards using software tools like Microsoft Excel, Tableau, Power Bi and Power Automate.Used various tools and techniques such as SWOT analysis, PESTLE analysis, root cause analysis, andBPMN (Business Process Model and Notation) to implement improvements to existing business processesand systems.