I am a Sales Operations & Customer Experience Executive at TLM International Freight Services, a leading provider of freight and 3PL solutions. I have over five years of experience in logistics and shipping, and an MBA in Logistics and Shipping from the Indian Institute of Logistics. I also hold a Driving License issued by the Roads and Transport Authority.In my current role, I create and develop new and existing customers, quote and execute the confirmed shipments, handle courier and air export enquires, and provide backup for sea exports. I also have hands-on experience with customs clearance and documentation. I am skilled in logistics management, operations management, supply chain operations, cost analysis, planning, performance evaluation, report generation, decision making, risk taking, process improvement, team leadership, and business development. I am driven by the mission of delivering high quality and efficient services to our clients, and enabling the growth and success of our organization. I have received multiple appreciation and recognition for excellence in customer service, and have contributed to the achievement of significant contracts and projects.