Vignesh Dhanasekaran Email & Phone Number

Chennai, Tn, In

Kendall Park, New Jersey, United States

- Managed cross-functional teams in product development and customer support to resolve bugs. - Accelerated the first resolution time from 14 hours to 10 hours, and the total resolution time decreased from 30 hours to 11 hours.- Enhanced the NPS rating from 7.7 to 7.9 through prompt response to customer feedback, resulting in enhanced user satisfaction.- Improved the customer retention at 12th month from 75% to 86% at 24th month from 30% to 36%.Conducted effective training… Show more - Managed cross-functional teams in product development and customer support to resolve bugs. - Accelerated the first resolution time from 14 hours to 10 hours, and the total resolution time decreased from 30 hours to 11 hours.- Enhanced the NPS rating from 7.7 to 7.9 through prompt response to customer feedback, resulting in enhanced user satisfaction.- Improved the customer retention at 12th month from 75% to 86% at 24th month from 30% to 36%.Conducted effective training programs to ensure team compliance with SLAs, leading to significant improvements in customer service. Resulting in significant increase of verified reviews rating from 4.6 to 4.9.- Managed the migration of features from the old application version to Thinkster 3.0, enhancing the migration process based on customer feedback improving the customer experience. Show less

Chennai, India

- Directed Maker lab operations across three branches in Chennai, overseeing daily activities, sales calls, maintenance, and fiscal management.- Coordinated student entries in high-profile robotics competitions; achieved first place at Singapore Robo Games and second in Autonomous Sumo, raising the institution's global standing.- Executed chennai's first Robo games exclusively for school students in MGR university, chennai.- Executed training sessions for over 15000 school kids… Show more - Directed Maker lab operations across three branches in Chennai, overseeing daily activities, sales calls, maintenance, and fiscal management.- Coordinated student entries in high-profile robotics competitions; achieved first place at Singapore Robo Games and second in Autonomous Sumo, raising the institution's global standing.- Executed chennai's first Robo games exclusively for school students in MGR university, chennai.- Executed training sessions for over 15000 school kids across Tamil Nadu as a part of State Innovation Council.- Created marketing strategies that led to a 10%-15% increase in sales.- Since 2019, developed and implemented India's first Estuary observation system at Rushikonda, monitoring water pH, turbidity, temperature, and other metrics to deliver actionable insights to local authorities.- Engineered a Rip Current Monitoring System for coastal surveillance in Rushikonda beach. Show less

Chennai, Tamil Nadu, India

- Part of the R&D team of Kidobotikz kits development unit during pilot stages, delivering 4 levels of robotics kits.- Led the content team in creating animated content for the sensor category at SP Robotic Works.- Executed 2 world record events and 16 Robo games across Kochi, Bengaluru and Chennai.Completed key projects during the time with SPRW:Agri Bot: Developed an agricultural robot for automated weeding at AnanyaHiTech farms.Micro AGV: Created a wireless network… Show more - Part of the R&D team of Kidobotikz kits development unit during pilot stages, delivering 4 levels of robotics kits.- Led the content team in creating animated content for the sensor category at SP Robotic Works.- Executed 2 world record events and 16 Robo games across Kochi, Bengaluru and Chennai.Completed key projects during the time with SPRW:Agri Bot: Developed an agricultural robot for automated weeding at AnanyaHiTech farms.Micro AGV: Created a wireless network strength testing platform for Qualcomm India.Eabot: Developed India's first Customer Assistance robot for Express Avenue. Show less

During the college days worked with this institute to organize various cultural events in and around Chennai, TamilNadu

Postgraduate Diploma, Artificial Intelligence And Machine Learning

Bachelor Of Engineering (B.E.), Mechatronics, Robotics, And Automation Engineering, 80%

Activities and Societies: Robotic Club B.E MECHATRONICS

Computer Science

HSC