- Managed cross-functional teams in product development and customer support to resolve bugs. - Accelerated the first resolution time from 14 hours to 10 hours, and the total resolution time decreased from 30 hours to 11 hours.- Enhanced the NPS rating from 7.7 to 7.9 through prompt response to customer feedback, resulting in enhanced user satisfaction.- Improved the customer retention at 12th month from 75% to 86% at 24th month from 30% to 36%.Conducted effective training… Show more - Managed cross-functional teams in product development and customer support to resolve bugs. - Accelerated the first resolution time from 14 hours to 10 hours, and the total resolution time decreased from 30 hours to 11 hours.- Enhanced the NPS rating from 7.7 to 7.9 through prompt response to customer feedback, resulting in enhanced user satisfaction.- Improved the customer retention at 12th month from 75% to 86% at 24th month from 30% to 36%.Conducted effective training programs to ensure team compliance with SLAs, leading to significant improvements in customer service. Resulting in significant increase of verified reviews rating from 4.6 to 4.9.- Managed the migration of features from the old application version to Thinkster 3.0, enhancing the migration process based on customer feedback improving the customer experience. Show less

- Directed Maker lab operations across three branches in Chennai, overseeing daily activities, sales calls, maintenance, and fiscal management.- Coordinated student entries in high-profile robotics competitions; achieved first place at Singapore Robo Games and second in Autonomous Sumo, raising the institution's global standing.- Executed chennai's first Robo games exclusively for school students in MGR university, chennai.- Executed training sessions for over 15000 school kids… Show more - Directed Maker lab operations across three branches in Chennai, overseeing daily activities, sales calls, maintenance, and fiscal management.- Coordinated student entries in high-profile robotics competitions; achieved first place at Singapore Robo Games and second in Autonomous Sumo, raising the institution's global standing.- Executed chennai's first Robo games exclusively for school students in MGR university, chennai.- Executed training sessions for over 15000 school kids across Tamil Nadu as a part of State Innovation Council.- Created marketing strategies that led to a 10%-15% increase in sales.- Since 2019, developed and implemented India's first Estuary observation system at Rushikonda, monitoring water pH, turbidity, temperature, and other metrics to deliver actionable insights to local authorities.- Engineered a Rip Current Monitoring System for coastal surveillance in Rushikonda beach. Show less

- Part of the R&D team of Kidobotikz kits development unit during pilot stages, delivering 4 levels of robotics kits.- Led the content team in creating animated content for the sensor category at SP Robotic Works.- Executed 2 world record events and 16 Robo games across Kochi, Bengaluru and Chennai.Completed key projects during the time with SPRW:Agri Bot: Developed an agricultural robot for automated weeding at AnanyaHiTech farms.Micro AGV: Created a wireless network… Show more - Part of the R&D team of Kidobotikz kits development unit during pilot stages, delivering 4 levels of robotics kits.- Led the content team in creating animated content for the sensor category at SP Robotic Works.- Executed 2 world record events and 16 Robo games across Kochi, Bengaluru and Chennai.Completed key projects during the time with SPRW:Agri Bot: Developed an agricultural robot for automated weeding at AnanyaHiTech farms.Micro AGV: Created a wireless network strength testing platform for Qualcomm India.Eabot: Developed India's first Customer Assistance robot for Express Avenue. Show less

During the college days worked with this institute to organize various cultural events in and around Chennai, TamilNadu