Vignesh K Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Working with B2B companies (SMB, Mid Market and Enterprise) accounts across the North America region to help their business needs using Solution selling strategy. Heavily involved in prospecting, nurturing, demoing, negotiating and closing high velocity deals in US region!

Greater Bengaluru Area

Proactively fostered seamless collaboration between product, business, and customer experience teams toidentify and eliminate sales process bottlenecks.Leveraged order management systems to efficiently resolve forward and reverse fulfillment issues,minimizing order delays and maximizing customer satisfaction.Utilized Agile methodologies to analyze sales and fulfillment data, identifying and implementingimprovements that streamlined the sales process and boosted conversion rates.Led a team of 4, providing ongoing coaching and monitoring key performance indicators (KPIs) to ensureefficient order fulfillment and high customer satisfaction levels, ultimately generating higher sales volume

Bengaluru, Karnataka, India

Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, andRetrospectives for projects with respect to improving buying experience for Performance & ShoesCategoriesHandling a team of 8 and governing end to end process from setup to launch for Performance & ShoescategoryCollaborated with cross-functional teams for cleanup and content correctness initiative for 75K itemsadhering to Scrum principles for timely deliveryWorked closely with Site Merchandise & Devolopment teams to refine and prioritize the productbacklog for optimal team efficiency and improve product health score from 7.2 to 9 for apparelcategoryIdentified and addressed Challenges, fostering a culture of continuous improvement within the team

Chennai, Tamil Nadu, India

Led a cross-functional team of 10 professionals across 4 categories, ensuring effective operations andgovernance by implementing Agile best practisesChampioned vendor sourcing, setups, and deals, fostering strong relationships with 135 suppliers inVehicles, Tools, Home Improvement, and Pets Categories.Collaborated with tech product owners and business teams to translate requirements into thedevelopment of a ticketing tool, resulting in successful rollouts, user-friendly communication, andimproved data quality ensuring alignment between business objectives and development effortsDemonstrated strong workload management and resource planning skills, efficiently distributing tasksamong 15 team members for the 'Vehicle and Baby' products workloadConducted regular training sessions to educate team members on Agile methodologies and Scrumpractices.

Bengaluru, Karnataka, India

Orchestrated comprehensive digital content audits and devised an effective item setup strategy.Managed the accurate alignment of titles and images for an extensive inventory of 100,000 productson the company website, bolstering the online shopping experience for customersExpertly Initiated annd built internal CRM tools to streamline processes and enhance communicationacross teams. Managed vendor relationships adeptly, facilitating seamless tracking, analysis, andissue resolutionAssumed a pivotal role in troubleshooting and resolving supplier-related challenges pertaining to itemonboarding. Became the dedicated point of contact, driving timely resolutions and boosting suppliersatisfactionSpearheaded synchronization and coordination efforts between internal and external business teams.Ensured the successful onboarding and sustained maintenance of products within the Lowe'secosystem, fostering consistent and high-quality customer experiences. Onboarding of 300+ wasachieved by this initiative

Chennai Area, India

At Amazon, Chennai, I played a pivotal role in item setup and catalog validation. My expertisecontributed to maintaining accurate and comprehensive product listings, enabling a user-friendlyshopping experience for customers.Managed the day-to-day inflow of items from vendor partners, ensuring adherence to Service LevelAgreements (SLAs) while maintaining an unwavering commitment to 100% quality. This streamlinedapproach ensured smooth vendor interactions and reliable product information for customers.Executed precise product creation and conducted meticulous audit checks and metrics analysis fordiverse categories, including Tools, Automotive, and Dropship. This data-driven approach elevated thequality of offerings and facilitated informed decision makingIdentified key stakeholder dependencies and implemented strategies to streamline communicationand reduce the need for queries. This pro-active approach significantly diminished Turnaround Timeand reduce the need for queries. This pro-active approach significantly diminished Turnaround Time(TAT) to resolve issues and queries, enhancing customer satisfaction.Drove automation initiatives and process improvements to elevate the quality of catalog content.These enhancements not only reduced manual effort but also contributed to more accurate andreliable product information