Vignesh S. Email & Phone Number

New York, United States

New York, United States

Remote

Efficient User and Account Management: Expertly managed onboarding and offboarding, ensuring seamless transitions and accurate records using tools like Jotform, Zoho, and Freecurring.Advanced Microsoft Office and Data Management: Enhanced team productivity by leveraging Excel for data management and PowerPoint for impactful presentations.Cybersecurity Expertise and IT Proficiency: Conducted daily cybersecurity tests, enforced security policies, and applied comprehensive IT knowledge to safeguard organizational assets.Collaborative and Leadership Skills: Worked closely with the QA team to resolve user issues, demonstrated leadership by guiding team members, and ensured exceptional customer support.

Conducted in-depth research on blockchain and Web3 security, focusing on identifying and mitigating risks associated with DeFi and decentralized applications.Analyzed Webacy’s suite of security products, including cold and hot storage solutions, and contributed to enhancing the "panic button" feature for emergency responses.Collaborated with the development team to integrate advanced security protocols, ensuring robust protection against emerging threats in the blockchain ecosystem.Authored a comprehensive research paper on blockchain security, presenting innovative strategies for safeguarding digital assets and highlighting the importance of proactive security measures.Engaged with industry experts and participated in security audits, gaining hands-on experience in assessing vulnerabilities and implementing effective countermeasures.

Built several projects every weekProfessional Development Workshops: Actively participated in various workshops designed to refine software development skills and adopt best practices. These sessions provided hands-on experience and insights into advanced development techniques.Mock Internship Experience: Engineered a comprehensive customer support messaging solution, incorporating features such as a resume parser, integration with the Twitter API, and weather data aggregation. This project simulated real-world development challenges and solutions.AI Projects and Networking: Engaged in AI-driven projects while networking with software engineers from leading companies like Capital One, Google, DoorDash, and others. This experience enhanced technical skills and provided valuable industry connections.

- Coordinated room setups across multiple dormitories and buildings: Ensured efficient preparation and maintenance of rooms for international students and future medical professionals.- Executed efficient time management: Transported large carts of linens and supplies while collaborating with KBS, maintaining productivity without compromising safety.- Maintained effective communication: Worked closely with team members and managers to achieve operational goals, emphasizing clear and consistent communication.- Managed inventory: Conducted daily counts of blankets, linens, and toiletries, adhering to guest services protocols.- Handled guest complaints professionally: Addressed and resolved numerous guest complaints, maintaining composure and professionalism in high-pressure situations.- Oversaw logistics and building operations: Managed the transportation of heavy carts between buildings, coordinating breaks to ensure team well-being.- Monitored dormitories: Supervised multiple dorms, ensuring a comfortable and functional environment for guests.- Collaborated with cleaning crews: Worked alongside cleaning staff to ensure thorough room inspections and maintenance.Problem-solving and teamwork: Independently handled tasks and sought assistance when needed, fostering a collaborative work environment.Ensured guest satisfaction: Monitored guest rooms and common areas, coordinating with the cleaning crew and team members to ensure high standards.Organized and prioritized tasks: Managed daily room assignments and guest calls, categorizing them efficiently for streamlined operations.

- Collaborated in teams to develop full-stack web applications: Worked with industry professionals on projects using Flask and React, including a group scheduling and video calling dashboard integrating Firebase and Agora.- Engaged in professional development workshops: Actively participated in several workshops aimed at enhancing software development skills and best practices.- Completed a mock internship focused on developing a customer support messaging solution: Designed and implemented features such as a resume parser, integration with the Twitter API, and weather data aggregation.

- Cross-trained in cashiering and customer service- De-escalated guest issues when they arose and carried out multiple tasks within a set time- Was responsible for merchandising and self-checkouts during peak shopping hours. - Always communicated with everyone and adapting unexpected situations.

● Use of Microsoft word such as Access, Excel and Powerpoint (and all) for communication●Communicating with multiple guests for questions and needs in solid verbal communication.● Helped around with other co-workers and worked together as a team.● Communicate with multiple managers easily.● Dealing with multiple phone calls from various types of customers, such as aggressive and calm regardingquestions and room lockout requests.● Track down and write room numbers for incoming students while making student IDs, handing them over, andwriting in the database.● Cooperate with team members and different departments to provide the highest level of customer service to 4000+ guests.● In charge of crisis management with guest experience and assist event managers in directing 50+ graduation ceremonies.● Manage clerical tasks, handle guest inquiries and receive satisfactory feedback from guest.Achievement - Handled at least seventy calls in one day due to a major eventAchievement - Had A/V team and Guest Service, managed to work two jobs with decent schedule while working from morning to night for the rest of summer of 2022.

Run around several buildings for AC check and technology work.Communicate with guests about what they need help in classes and auditoriumsDeal with hundreds of guest's complaints and issues and resolve them as quickly as possibleCommunicate with team leaders and other workers, such as facilities. Operate many technologies and learn new things by working alone and with the group.Communicate with all guests and meet their expectations frequently.Handle several works in a/v team on one day while organizing things dailyDeal with time management and schedules for upcoming events daily throughoutsummer in five buildings while also coordinating who would do which building.

Master Of Science, Information System

Cybersecurity

Bachelor'S Degree, Cyber Security Systems, 3.21

Activities and Societies: SJU ACMABET Accredited and NSA Designation

High School Diploma, 4.0

Activities and Societies: NHS, Cross Country