Vigneshwaran Ravichandran Email & Phone Number

With over 8 years of experience in the IT industry, I am a L1 Support Lead at trovicor intelligence, a global provider of communication intelligence and data analytics solutions. I have a strong technical and customer-facing expertise in network administration, networking, Linux, TCP/IP, and incident management, as well as certifications from Cybrary in these domains.In my current role, I ensure that the lifecycle and SLA of incidents are followed up and reached, and that the internal and external stakeholders are informed and satisfied. I also manage the resource planning and allocation for the support team, and provide continuous training and guidance to the support engineers. Additionally, I handle cross-department communication and escalations outside of the incident management process, and coordinate technical escalations between field service, R&D, and partners. I am motivated by excellence, consistency, and honesty, and I strive to contribute professional value and growth to my organization and customers.

• 

  System Integrator

  Trovicor Intelligence

  Apr 2024 - Present - Federal Territory Of Kuala Lumpur, Malaysia