Characterized as a problem solver with excellence in driving business strategy, process efficiency, project management, transformation, audit management, performance tracking and evaluation. I am a result oriented professional with 18+ years of Accomplishments in Upscaling Operations, steering high-impact Change Initiatives during my distinguished career.DOMAIN EXPERTISE: Trade Life cycle management and Reconciliation for Fund Accounting processes. End to-end understanding of Trade Flow for FX Transactions. Financial content collection for Mutual Funds. Content quality analytics for cross functional teams. CUSTOMER-CENTRIC & RESULTS-DRIVEN LEADER; proven talent in leading & motivating team members for providing quality services to all valued clients for improved customer satisfaction. Moto: Treat every client query as a problem to solve and not just a question to answer.CONCEPT-TO-EXECUTION DRIVER: Experienced in leading all aspects of operations, developing competitive strategies, SOPs, BRDs and Process Flows for attaining operational excellence. Credited for managing prominent and sensitive clients, Change Management & Team Leadership with focus on delightful customer experience, value realization & measurable business outcomes.TURNAROUND & CHANGE AGENT: As Transformation Manager, gained access to ongoing organization wide transformation initiatives and embedded quality analytics as an intrinsic part of cross content initiatives. Managed a global forum that involved senior stakeholders to address long standing issues impacting sensitive clients. Migrated from Excel based reconciliation tools to Xceptor and Robotics based reconciliation. 24/6 service to support middle eastern clients. Implemented location agnostic functional teams to achieve scale and efficiency.RISK AND COMPLIANCE: Sphere headed the requirements for Internal, Soc 1 and GS007 audits. Credited for steering Operational Risk Strategy leveraging the organization’s change management process. Identified risks associated with financial transactions and implemented first and second line of controls to achieve Zero errors. ISO certified Internal Auditor in Thomson Reuters.