Company Profile: Founded in 2004, it is one of the most valued and leading providers of transcription services, EMR / EHR implementation, healthcare IT product development. Job Description: Design and implement overall operations of the company. Key ResponsibilitiesCo-founded and strategized the entire company operations from day #1Client Management: Day to day management of multiple clients from multiple geographies. Vendor Management.Train and nurture the core team upon which the company has been built.Personally initiated all efforts towards marketing and acquiring the first set of clients, personally handled and supervised prospect trials and successfully converted them to potential business. Undertaken multiple overseas business trips thus far towards client acquisition and strengthening business relationship. Enforce staff and vendors to ensure adherence to quality and turnaround time. Also visited vendor sites both in India and abroad to verify strict compliance to work and business ethics. Involved in quickly resolving employee / vendor issues and also client complaints.Involved in auditing of transcription reports to ensure quality consistency.Ability to manage crisis situations and also equip the entire team to counter such situations, thus preparing them to overcome all production contingencies

Organizing and conducting leadership sessions for spiritual and secular leaders, especially to the Christian professionals.

Managing the overall production of the transcription division, client communication, HR roles too

Company Profile: Sar Silicon Systems (now Luminous Industries) is one of the most prominent power systems manufacturing company, which also had a dedicated software development wing. Sar Silicon was also involved in the healthcare BPO business for a brief period.Job Description: Managing the transcription team and quality control.Key ResponsibilitiesShift supervisor, handling a team of 30 professionals, supervised the complete operations during the night time. Was partly involved in marketing by mentoring and supervising the activities of a marketer at a leading New Delhi based call center. Helped the company acquire new clients and also personally handled the trials with a successful outcome.Ensured maintenance of both quality and turnaround time on a consistent basis.Was a bridge between the team and the top management and ensured the team’s concerns were promptly addressed.Exclusively handled all client communication and ensured team’s adherence to the clients’ specifications and requests.Cross-trained the team members on different accounts and specialties to ensure exposure to all worktypes. Have been successful in implementing three layers of quality review before submitting the reports to the client. Was recognized as the best employee on all aspects on a 360 degree feedback. Was also identified as the best Quality Analyst by the client.

Was responsible for selecting, training and managing a team of over 50 transcriptionists and editors who were handling a huge hospital radiology account. I was in charge of communication with the clients and overall quality control.

Med-E-Com was a company that specialized in offering medical transcription services directly to major US healthcare hospitals. Though their business presence lasted just a few months, they had made quite an impact in the US Healthcare BPO presence in India.Job Description: Hospital Account Management, quality control.Key ResponsibilitiesWas entrusted with the responsibility of handling a huge hospital account and was in charge of the team working out of 2 locations.Ensured high standards of quality and turn around. Worked long hours and even on holidays to cover for the thin staff presence and encouraged the team to partake in the challenges. Assisted the top management with some critical production related decision making.

Sar Softech was a subsidiary of Sar Silicon Systems Pvt Ltd. and primarily focused on software development. They had tied up with a major US based transcription company to provide transcription services. Job Description: Managing transcription production and account management. Key Responsibilities:Was hired to set up the production unit from recruitment to eventual production handling. Managed the entire production floor which included employee discipline, work ethics, and day-to-day operations.Maintenance of transcription quality standards and turnaround time, and mentoring the team.Set benchmarks for the team and planning and implementing strategies in order to attain maximum productivity with efficiency.Was responsible for handling a hospital account and was entrusted with a team to carry out production from the client site.

Company Profile: Nuspeech was a speech recognition software development company founded by a US based NRI doctor. Nuspeech offered transcription services that covered medical, legal and business.Job Description: Transcription and account management. Key Responsibilities:Handle and groom a team of 5-6 transcriptionists. Had to fully proof their work to ensure high delivery standards.Point of contact between production center and client.Was instrumental in expanding the team from a mere 2 people to 15 in less than 3 months

Company Profile: MedTans was a franchisee unit of Innovative Solutions offering quality medical transcription training. Job Description: The role required conducting training sessions to individuals seeking a career in transcription. The training involved both theory classes and lab practice. Key ResponsibilitiesAs a trainer I had to conduct theory sessions focusing on American English from pronunciation to grammar, punctuation, sentence usage, American slangs, etc. Another major aspect of the training was to teach all medical specialties with respect to transcription, imparting knowledge on American drugs and dosages, and also training them in the rules and specifics of transcription as approved by the American Association of Medical Transcription. The lab roles included grooming students to transcribe mock medical dictations and helping them reach the desired accuracy standards within the training period. Conducting tests and preparing them for the industry was one of the major tasks carried out on a routine basis. Inviting prospective transcription companies to come and conduct tests for hiring potential candidates for their company

A division of Brilliant Tutorials, Chennai); Company Profile: First Computers was a franchisee unit of Brilliant Tutorials, Chennai, the pioneer in training numerous students across India preparing for competitive exams like IIT, IAS, CET, CMT, etc. Job Description: The role required imparting training sessions to individuals pursuing a computer program as an auxiliary to their main career. Key ResponsibilitiesAs a trainer, I had to conduct theory sessions for several batches of students focusing on the basics of computers and also the various computer programs and applications. Also required assisting them in the computer lab where they acquired practical experience to complement the theoretical learning.The job also included video presentations showing various leading organizations and their business practices to help them prepare for a career in management.Conducting periodic tests and helping the candidates seek employment in prospective companies. AchievementsAided in taking over a sick company and transforming it to a profitable business concern over a period of 8 years.I was personally invited by a multinational pharmaceutical giant to provide real time transcription service of their Advisory Board Meeting. Was the only one amongst the numerous transcription trainees selected to go conduct a transcription training fair at Jaipur.Was the only one selected even before the completion of my transcription training to work as a transcription trainer in one of the company’s franchisee units.