Customer Success Manager
Pune, Maharashtra, India
Using AI to make recruiting noise-free and effective at CutShort.ioI was involved in the customer success responsibilities like Onboarding a client, account set-up, Up-selling, Retention, Product management.• I was handling over 50+ accounts at a time plus the new users and tracking them using CRM platform :- Hubspot which involved answering to any query from the client via tickets, e-mails, calls or demo.• Being an SME of the product, I was working with the technical team… Show more Using AI to make recruiting noise-free and effective at CutShort.ioI was involved in the customer success responsibilities like Onboarding a client, account set-up, Up-selling, Retention, Product management.• I was handling over 50+ accounts at a time plus the new users and tracking them using CRM platform :- Hubspot which involved answering to any query from the client via tickets, e-mails, calls or demo.• Being an SME of the product, I was working with the technical team to implement a feature to the product, working with the sales team to close the deal by giving value to the existing users, so that they can renew.• Hired and managed 3 people in the team and trained them about the product extensively. This included the division of the accounts, roles and responsibilities and leave/attendance approval.• Created a dashboard on hubspot to manage KPA/KRAs of my team members by tracking their performance and appreciating their achievements or giving them feedback based on their performance. Show less