Apisero is a boutique consulting company focused on providing a full suite of services using what we believe the world’s best and most complete and modern integration platform – MuleSoft®Apisero was acquired by NTT Data

Handling Remotedesk : Product of Verificient technologies.RemoteDesk is the only automated remote monitoring solution using AI, Biometrics, Machine Learning, and computer visioning that can leverage your remote workforce to save money, increase productivity by up to 20%, provide clear KPIs all while optimizing cybersecurity, ensuring there is no breach of protected confidential data.

Handling - Proctortrack (Product of Verificient Technologies)The world’s most advanced identity verification, live proctoring with AI and automated proctoring solutions to deliver innovation, quality and price leadership at scale.

Using AI to make recruiting noise-free and effective at CutShort.ioI was involved in the customer success responsibilities like Onboarding a client, account set-up, Up-selling, Retention, Product management.• I was handling over 50+ accounts at a time plus the new users and tracking them using CRM platform :- Hubspot which involved answering to any query from the client via tickets, e-mails, calls or demo.• Being an SME of the product, I was working with the technical team… Show more Using AI to make recruiting noise-free and effective at CutShort.ioI was involved in the customer success responsibilities like Onboarding a client, account set-up, Up-selling, Retention, Product management.• I was handling over 50+ accounts at a time plus the new users and tracking them using CRM platform :- Hubspot which involved answering to any query from the client via tickets, e-mails, calls or demo.• Being an SME of the product, I was working with the technical team to implement a feature to the product, working with the sales team to close the deal by giving value to the existing users, so that they can renew.• Hired and managed 3 people in the team and trained them about the product extensively. This included the division of the accounts, roles and responsibilities and leave/attendance approval.• Created a dashboard on hubspot to manage KPA/KRAs of my team members by tracking their performance and appreciating their achievements or giving them feedback based on their performance. Show less

Modern Trade SalesModern Trade has let to emergence of Fast Moving Consumer Goods ( FMCG ) companies as well as market the products.I was responsible for Upselling Britannia products, viz Dairy, Biscuits and Rusks.Main focus was to see customer buying behavior.I was responsible for keeping the track of the stock in inventory. Supply chain management, Inventory management.Also tried to learn about General Trade Sales .Timely stock deliver… Show more Modern Trade SalesModern Trade has let to emergence of Fast Moving Consumer Goods ( FMCG ) companies as well as market the products.I was responsible for Upselling Britannia products, viz Dairy, Biscuits and Rusks.Main focus was to see customer buying behavior.I was responsible for keeping the track of the stock in inventory. Supply chain management, Inventory management.Also tried to learn about General Trade Sales .Timely stock deliver, Updating stock from retailers. Show less

Leading a team of 21 Amazon Customer Service AgentsProblem Solving skills by providing the right kind of alternatives to the customer.Part of Project team involved in constant process development to make things easier and simpler by taking feedback from customers as well as agents and implementing the same.Cross-skilled in Amazon.com, Amazon.co.uk ( Chat, Email )Supported other partner sites like Amazom.com , Amazon.co.uk . as and when needed by the organization… Show more Leading a team of 21 Amazon Customer Service AgentsProblem Solving skills by providing the right kind of alternatives to the customer.Part of Project team involved in constant process development to make things easier and simpler by taking feedback from customers as well as agents and implementing the same.Cross-skilled in Amazon.com, Amazon.co.uk ( Chat, Email )Supported other partner sites like Amazom.com , Amazon.co.uk . as and when needed by the organization .Coach and a mentor of Customer Service Associates , Mentoring their performance and helping them improve :First Contact Rate ( FCR )Average Handle TImeNegative Response RateWas also a part of Team who were responsible for new product ( Feature ) design, regarding delivery issue and return of order issue.The main focus was to keep Amazon's culture at the forefront, to propagate and be the role model of the Leadership Principles, Customer Service and contact tenets. Show less