Deputy Team Leader - It
Current• Coordinating with L1/L2 System Administrators. Follow-up and Queue Management using Kayako Ticketing System.• Working with team to manage internal / remote machines for Desktop issues for Windows and Linux Operating systems.• L3 Support to Internal and External Clients, over phone and email.• Training teams for improving support skills over phone and emails • Setting up and Handling Avaya and Asterisk’s phone systems with setting up backups. • Setup and handed Standalone XEN Servers and a host of operating systems as VMs and managing backups. • Setting up and managing local and remote Linux Servers with – LAMP and WHM setups• Setting up and managing local and remote Windows servers with IIS Setup.• Assisting the core team of Bangkok for Network / Servers, Avaya issues and backups. • Solving Network issues, suggesting and implementation of improvements.• Setting up of new floor in EXA India office from scratch with Networking, server and phone placements.• Working on backup setup and improvement.• Worked on setting / managing Network AV servers (Trend Micro - Office Scan version 10 and 11) for India and Bangkok offices Sites.• Worked on setting up Active Directory servers.
