Vijay Kumar Email & Phone Number

Mumbai

Qualified as an escalation specialist within 1 year in a fast-paced customer support team. I was part of the customer support team for 3 years handling customer complaints over calls and social media. In 2021 I applied IGP and carked the inverter to explore new roles as part of the Franchise expansion.Contacted potential partners to secure franchising opportunities.Franchisee Onboarding and Account RegistrationAttended franchising conferences to fine-tune techniques and networkMaintained database of customer and financial information.Analyzed retail market to determine current trends.Identified potential franchise partners.Maintained personal and professional connections.

Mumbai, Maharashtra, India

customer support executive

Mumbai, Maharashtra, India

I was part of the Customer Support Team and played a role as CSA of Green Trends Salon my job role was to assist clients over call and email to book appointments and to resolve customer complaints.Built strong relationships with area manager and salon managerBooking appointment with beauticianOutbound to all leads and explaining about our package.Timely follow-up on leads assigned.Resolving client's escalation.

Mumbai, Maharashtra, India

Handled customer interactionsOvercame clients objections/rejections to company products and convined themAnswered calls professionally providing complete information about products, take/order cancels or obtain details about complaintsFollowed up ensuring relevant actions were taken on clients complaintsManaged to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications