Vijayendra Kumar Email & Phone Number

Selangor, Malaysia

• Accomplish staff results by communicating job expectations; planning, monitoring, andappraising job results; coaching, counseling, and disciplining employees; developing,coordinating, and enforcing systems, policies.
• Establish strategic goals by gathering pertinent business, sales, service, and operationsinformation; identifying and evaluating trends and options; choosing a course of action;defining objectives; evaluating outcomes.
• Accomplish sales objectives by forecasting requirements; preparing a daily sales target(SoP); scheduling target briefing and training; analyzing variances; initiating correctiveactions.
• Maintain quality service by enforcing quality and professional customer servicestandards; analyzing and resolving quality and sales problems; identifying trends;recommending system improvements.
• Maintain efficient product knowledge by attending product trainings; sales reviewtrainings; establishing personal networks; participating actively in group meetings andone to one with team leaders.
• Contribute to team effort by accomplishing related results as needed.

Selangor, Malaysia

• Conducted analysis to address complaints/requests which led to positive results
• Provided onsite training for newcomers and network issues
• Planned and executed new work flow to better enhance performance and in terms ofcompany profits
• Provide the team with a vision of the project objectives ensured that it is followed
• Ensure smooth communication is executed as and when any reports in terms staffperformances, quality reviews and monthly team performances
• Investigate network issues whenever the concern is raised

Kuala Lumpur, Malaysia

• Handling inbound calls with regards of IDD cards
• Handling a team
• Updating cases and dealing with foreign customers
• Managing the group log in time
• Checking on staff movement and call monitoring
• Must reach the target of service level daily

Kuala Lumpur, Malaysia

• Handling inbound calls for telecommunications issue ie billing/prepaid topups/broadband issues/phone setup
• Assist the Team Leader complaint/crucial cases/sorting of workflow to agents

Kuala Lumpur, Malaysia

• Attending to clients personally whenever possible and conduct relevant search ofcompany, business search, winding up and land office search pertaining to the case andcourt file searches. Investigations of summons and.